as you all said on here that it is wrong, i put a complaint to the directorate of social services and asked for a new social worker, and the dictorate agreed that i should not have my shopping day taken off me because i have an appointment and that the same reviews are being written, but nothing getting done, intercom still broke, been broken two years and i continuously still ask and numerous other things, too many. from Vanessa The Google Girl. my skype name is rainbowstar123