Hi phyllis Guess what! the cliff short video that Vanessa gave when the email came in that vanessa put a websight on abut cliff richard of utube if yu press escape go down list where it says Show web enter on that. it weill tell you that yu have one link in this email enter on that link and guess what! the video comes on wow but in my case mine is all making crackling noises because this ocmputer is crap but it weill come out lovely on yours marvellous what guide can do nowdays you don't have to write the websight as show web does it all for you just entering on that link brings the gorgeous clifff up wait till he has finished singing then press escape all the time till it says main menue again good take care Love Carol x.x.x.x.