yes, been, phoned and had welsh assembly here, regarding ombudsman they are waste of space, they accept the doctors way of not calling out and that the beds have steps, i only call them out in emergency like when my bandages needed changing, paramedics said to get the district nurse to change them, i am a bleeder, but the doctors refused me to have a district nurse, the beds are too high and is impossible for me to climb up steps to get on the bed at the doctors, ombudsman has closed my case and agree with the doctors, i fight a losing battle, trying to help not just myself but others too. vanessa. -----Original Message----- From: James Liddell - Email Address: james.liddell2@xxxxxxxxxxxxxxx Sent On: 22/06/2012 08:34 Sent To: vanessa, GUIDE CHAT - Email Address: qwerty1234567a@xxxxxxxxx, guide.chat@xxxxxxxxxxxxx Subject: In Reply To: [guide.chat] social Vanessa Do you have the equivalent of a local ombudsman either for your local authority, or the Welsh Assembly? If you do, that's the person to take your rotten situation to, and they will deal with it as a third, independent party in the dispute. -----Original Message----- From: vanessa - Email Address: qwerty1234567a@xxxxxxxxx Sent On: 21/06/2012 22:45 Sent To: GUIDE CHAT - Email Address: guide.chat@xxxxxxxxxxxxx Subject: [guide.chat] social as you all said on here that it is wrong, i put a complaint to the directorate of social services and asked for a new social worker, and the dictorate agreed that i should not have my shopping day taken off me because i have an appointment and that the same reviews are being written, but nothing getting done, intercom still broke, been broken two years and i continuously still ask and numerous other things, too many. from Vanessa The Google Girl. my skype name is rainbowstar123 ----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1424 / Virus Database: 2433/5083 - Release Date: 06/21/12