-----Original Message----- From: Hazel & Kim Darvell - Email Address: darvell206@xxxxxxxxxxxxxx Sent On: 18/07/2009 11:17 Sent To: guide support - Email Address: guide.support@xxxxxxxxxxxxx Subject: [guide.support] installing 5.16 Has anyone had problems installing 5.16? Our copy did not install properly first time and only thanks to the fact that we recently purchased another screen reader that we managed to sort out the problem. I Will Survive Hi Hazel and Kim ,can you tell me what the difference is between 5 point 010 and 5 point 016 as I have recently had 5 point 010 fitted and this is fine except MSN does not fire-up straight away like it should . Best wishes Keith Skype name Keith.Wines MSN keith.wines@xxxxxxxxxx