Hi Dave Although I receive my broadband services from Virgin Media, I would definitely recommend BT because their help-desk is based in the UK, you can obtain an 8mb connection for around £16 per month and you also get x minutes free connection to their mobile Internet. If my own broadband weren't working perfectly then I'd probably switch to BT myself but why fix that which isn't broken? Cheers Shane -----Original Message----- From: davidguidedog@xxxxxxxxxxxxx - Email Address: davidguidedog@xxxxxxxxxxxxx Sent On: 01/03/2009 11:23 Sent To: Guide Chat - Email Address: guide.chat@xxxxxxxxxxxxx Subject: [guide.chat] Service providers of E Net HI Chatters, time for a silly question me thinks. for almost the past three years I have been putting up with very Mediocre service from Tiscali. some would say a very poor service indeed. my Patients have just about run out with this service provider finally. In terms of Football they are on a yellow card now. I have send a final letter telling them what I need from them and should they not do so I will change to someone else. my current package is Internet and phone costing around £24 a month for both with Land Line calls thrown in. before anyone should say it I know about peanuts and monkey's so perhaps would be willing to pay a little more for good service and customer backup that I can understand. my problem is that I cannot here all that well and Call centre Staff have not got English as there first language which makes it very difficult to understand. I know that there are blind computer engineers out there that can help with PC problems but I can get that service from Software Express. had they the ability to provide the phone and Internet service I would sign on the dotted line without hesitation. most of you will have your favourites and would not leave them for the world so I would expect to receive conflicting views. there is a difference between good and exemplary service where providers will go out of there way to provide what you really need. a good example of this is Software who got an award from RNIB through the see it right campaign. I could look at the which web page to see the top performers but recommendation from people using a service goes much further with me. I have thought about BT as they can provide most of what I need but at great cost unless things have changed during the last few months. I'll be interested to here what you all have to say From Dave.