RESOLVED - Had to re-deploy the software package since we patched it with a .msp. Justin A. Salandra MCSE Windows 2000 & 2003 Network and Technology Services Manager Catholic Healthcare System 646.505.3681 - office 917.455.0110 - cell jasalandra@xxxxxxxxxxx <mailto:jasalandra@xxxxxxxxxxx> ________________________________ From: ActiveDir-owner@xxxxxxxxxxxxxxxxxx [mailto:ActiveDir-owner@xxxxxxxxxxxxxxxxxx] On Behalf Of Ziots, Edward Sent: Thursday, March 22, 2007 12:53 PM To: ActiveDir@xxxxxxxxxxxxxxxxxx; gptalk@xxxxxxxxxxxxx Subject: RE: [ActiveDir] Software installation Issue Can you remove the Software Policy GPO or Disable it, and make a new one and retry? Does the shares that the software located on, have everyone READ+ Write permissions, and you can get to the share using a normal user account? Z Edward E. Ziots Network Engineer Lifespan Organization MCSE,MCSA,MCP+I,M.E,CCA,Network+, Security + email:eziots@xxxxxxxxxxxx cell:401-639-3505 ________________________________ From: ActiveDir-owner@xxxxxxxxxxxxxxxxxx [mailto:ActiveDir-owner@xxxxxxxxxxxxxxxxxx] On Behalf Of Salandra, Justin A. Sent: Thursday, March 22, 2007 12:42 PM To: gptalk@xxxxxxxxxxxxx; ActiveDir@xxxxxxxxxxxxxxxxxx Subject: [ActiveDir] Software installation Issue I have a machine that is receiving the event ID's below and are not installing Office 2003 no matter what we try. It says that the installation source is not available but it is available and over 150 other computers can reach it with no problems. Security is correct and has not changed in over a year. Event IDs Event Type: Error Event Source: Application Management Event Category: None Event ID: 108 Date: 3/22/2007 Time: 10:52:37 AM User: NT AUTHORITY\SYSTEM Computer: CHCSWS50 Description: Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : The installation source for this product is not available. Verify that the source exists and that you can access it. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ------------------------------------------------------------------------ Event Type: Error Event Source: Application Management Event Category: None Event ID: 102 Date: 3/22/2007 Time: 10:52:36 AM User: NT AUTHORITY\SYSTEM Computer: CHCSWS50 Description: The install of application Microsoft Office Professional Edition 2003 from policy CHCS Office 2003 Pro Ent Install Policy (TCCHCC SDP) failed. The error was : The installation source for this product is not available. Verify that the source exists and that you can access it. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Justin A. Salandra MCSE Windows 2000 & 2003 Network and Technology Services Manager Catholic Healthcare System 646.505.3681 - office 917.455.0110 - cell jasalandra@xxxxxxxxxxx <mailto:jasalandra@xxxxxxxxxxx>