[gps-talkusers] bad news EasyJet, non GPS related

First off, this message has nothing to do with GPS but everything to do with 
traveling independently.

The incident with the restaurant in Copenhagen pales in comparison with my 
experience this morning with EasyJet in Berlin. It takes a lot to rattle my 
cage but I feel a bit in shock.

Some background. It is tricky to get from Poznan Poland to Barcelona Spain with 
a reasonable airfare and I am literally paying for my work around. We took a 3 
hour train ride to Berlin and spent the night near the Berlin-Shoenfeld 
airport. EasyJet had a cheap flight at 8:30 this morning to Barcelona.

I have traveled to 33 countries and 27 of those countries with a Seeing Eye 
dog. I have rarely been challenged with the dog by airlines and never been 
denied access to a flight. We did ride in the cockpit of a 727 in Argentina 
once because they didn't want the dog near the passengers. I didn't mind that a 
bit. Another time in Peru, the flight was delayed for 2 hours while they sorted 
things out with the U.S. embassy in Lima. After all, it was a 1 AM flight. I 
haven't yet taken my dog to the UK but that is even possible now if you jump 
through the right hoops. I even have all the documentation with me to take my 
dog into the UK if necessary.

So, I was stunned when they told me at the EasyJet counter that service animals 
are not allowed in the cabin to certain destinations. Flights to and from the 
UK are okay but not other flights and in particular, not Berlin to Barcelona. 

I spoke to a woman at a different counter and she printed out their regulation 
that specifies this discrimination.  She says it is posted on the web site and 
you have to click on the agreement before purchasing the ticket. Who ever reads 
all those policy statements other than the part about non-refundable fares? She 
said there was no way EasyJet was going to let me on the flight with my dog.

I asked what my alternatives were. She called Air Berlin and told me about 
their flights to Barcelona later in the day. I would have to take a taxi 40 
minutes to the other Berlin airport in order to go on this flight and I'd have 
to fly to Palma Mallorca and then change planes to get to Barcelona. I would 
lose 5 hours in the process and it would cost me about $350 for the flight and 
taxis.

We decided that we would cut our losses if Charles went ahead on the EasyJet 
flight and I separated to take the Air Berlin flight.

EasyJet wasn't even apologetic about this situation. She thought because the 
policy was documented that I had no reason to complain or to feel discrimated 
against. They wouldn't even refund my EasyJet ticket let alone pay for the 
other flights.

I know that the other low cost European airline, Ryan Air, got into a lot of 
trouble over denying disabled passengers access. I don't see how EasyJet can go 
against international aviation acceptance of dog guides in the cabin if there 
is no issue of admittance in the country you are traveling to. It is a much 
bigger deal to take on a major airline as compared with an individual 
restaurant. At the same time, I have never backed down from these situations 
and I don't plan on getting soft now. As soon as my shock wears off and I get 
myself to Barcelona,, we'll figure out how to start addressing EasyJet so blind 
people have access to low cost travel like everyone else. For now, stay clear 
of EasyJet and probably Ryan Air if you have a dog guide.

Mike






Michael G. May

CEO Sendero Group

Developers and distributors of BrailleNote GPS 
Distributing BrailleNote, VoiceNote, Talks, Miniguide, The Tissot Silen-T 
tactile watch, and the ID Mate bar code reader 

MikeMay@xxxxxxxxxxxxxxxx
http://www.SenderoGroup.com

1-888-757-6810, Fax (530) 757-6830, Mobile (530) 304-0007 
Sendero Group, LLC
1118 Maple Lane, Davis, CA 95616-1723, USA

Latitude, 38 33 9.239 North
Longitude, 121 45 40.145 West

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