Hi Douk, Sorry you have to go through this. Hopefully, the factory defaults will solve the problem. Actually, Microsoft now has Service Pack 3. I think that once you reformat and go to Microsoft Updates, it will ask you whether you want it. This seems to be okay, and gives you additional security. David ** To leave the list, click on the immediately-following link:- ** [mailto:goodfeel-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** goodfeel-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:goodfeel-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** goodfeel-request@xxxxxxxxxxxxx with the Subject:- faq