[GeoStL] NGR: Fire Hazard Causes Dell to Recall Millions of Laptop Batteries

  • From: JimSGreene@xxxxxxx
  • To: geocaching@xxxxxxxxxxxxx
  • Date: Tue, 15 Aug 2006 11:29:28 EDT

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August 14, 2006

 
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4) Fire Hazard Causes Dell to Recall Millions of Laptop  Batteries

By Staff 
(AXcess News) Reno, NV - Dell Computer, Inc.. (Nasdaq: DELL) said it  was 
recalling 4.1 million notebook PC batteries citing fire hazard due to  
overheating of the batteries while the computers are in use, marking the  
largest 
consumer electronics recall in history and will cost Dell more  than the 
battery 
replacement in consumers minds. 
The lithium-ion batteries being recalled are installed in 4.1 million  
laptops sold between April 2004 and July 18 of this year and cover a broad  
array of 
Dell laptop models.  The recalls cover the Latitude D410,  D500, D505, D510, 
D520, D600, D610, D620, D800 and D810; the Inspiron  6000, 8500, 8600, 9100, 
9200, 9300, 500m, 510m, 600m, 6400, E1505, 700m,  710m, 9400 and E1705; and the 
Precision M20, M60, M70 and M90 mobile  workstations; and the XPSTM , XPS 
Gen2, XPS M170 and XPS M1710.   Basically, if you've got a Dell laptop, the 
lithium-ion battery is a fire  hazard and should be replaced. 
Dell, which has outsourced its customer service phone support in India  has 
had thousands of complaints over the quality, or lack there of, of  service 
consumers receive.  The cost-crunching competition has also  forced Dell to use 
less-reliable components with an ever-increasing rate  of warranty repairs.  So 
now that Dell is facing millions of battery  recalls due to fire hazard its 
apt to take a toll on the company's  consumer market, an expense outside of the 
cost of replacing the  lithium-ion batteries, Dell can little afford. 
Dell reported six instances in which laptops overheated and caused  fires 
since last December. 
The US Consumer Product Safety Commission called the recall the largest  in 
consumer electronics history and said that recalls of other laptop  models, 
including computers from Hewlett-Packard Co.(NYSE: HPQ) and Apple  Computer 
Inc. 
(Nasdaq: AAPL), were also involved in using lithium-ion  batteries made by 
Sony Corp. (NYSE: SNE). 
Dell rival Hewlett-Packard Co. said it does not use Sony batteries and  was 
not affected by the recall. Apple Computer Inc. is investigating  whether its 
notebook batteries meet safety and performance standards but  would make no 
further comment on the recall. 
A Sony spokesman said problems with the battery packs were being  studied 
intensely for more than a month, after getting reports of about a  half-dozen 
fires or smoking laptops in the United States. 
Some Dell owners have said their laptops had burst into flames and even  
posted pictures of the fried computers on the Internet. 
Sony says it will help Dell defray the cost of the battery recall, but  
stopped short of saying it would foot the entire  cost.


 

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