[GeoStL] Re: Impressed with Garmin

-
Have you used their E-mail support? Three days per message is NOT
quick turnaround time by anybody's standards but a utility company.
(Glaring at Charter, AT&T, Verizon, Bell South, Tellus, Bell Canada,
Sprint, and a number of others)

Their time to send a refurbished unit from the warehouse is pretty
good, and their Priority (read: Multiple Issues) Line is awesome!

On 12/21/06, Bernie <happykraut@xxxxxxxxxxx> wrote:
> -
>   John, I think they have it in for you. Most people in the past, including
> myself, have bragged about the quick turn around time that Garmin has.
> Bernie
>
>
>
> -----Original Message-----
> From: geocaching-bounce@xxxxxxxxxxxxx
> [mailto:geocaching-bounce@xxxxxxxxxxxxx]On Behalf Of Jon Mertz
> Sent: Thursday, December 21, 2006 9:28 AM
> To: geocaching@xxxxxxxxxxxxx
> Subject: [GeoStL] Re: Impressed with Garmin
>
>
> -
> I bought my Vista Cs through Amazon and got a car charger with it.
> Whenever I used it in the car, it felt a bit warm, but not knowing
> whether this was normal, I assumed it was, since it's an authentic
> Garmin charger. It eventually fried the first unit (lost signal,
> turned itself off, and never came back on.)
>
> I contacted Garmin, they tried walking me through a hard reset, and
> eventually gave me an RMA number. I sent it in, they sent me a
> refurbished one with a note that they were unable to recover my
> waypoint memory.
>
> The second one eventually died in roughly the same manner. This time,
> instead of just an RMA number, they gave me some priority code and a
> different dock door. They sent me not only a refurbished unit, but
> also a belt clip and a holster (My choice of accessory)
>
> When the third one died, I got another priority code, but not until
> after I'd demanded that they replace the car charger as well. They
> sent both a NEW Vista Cs in the box, including another copy of the
> software, another USB cable, and another instruction manual and a new
> charger. Since then it hasn't died, but the compass isn't reliable.
>
> Besides the fact that their phone support is only open while I'm at
> work, I'd have to say they're pretty good. Not the speediest of
> service, but I can't complain (except about the hours, but working in
> a 24-hour call center, I think I have that right, right?)
>
> -Jon
>
> On 12/21/06, Stoeppelman, Kurt <Kurt.Stoeppelman@xxxxxxxxxxxxxxxxxxx> wrote:
> > -
> > A couple years ago my Vista started acting up (click stick), so I called
> > Garmin they gave me an RMA number. I sent it off and a new one was
> > returned in 7 days, no charge. I still have that one and I got a 60CS,
> > before the 60CSX came out. The 60CS has been great.
> >
> > Kurt
> >
> > -----Original Message-----
> > From: geocaching-bounce@xxxxxxxxxxxxx
> > [mailto:geocaching-bounce@xxxxxxxxxxxxx] On Behalf Of Jen
> > Sent: Monday, December 18, 2006 12:32 PM
> > To: Geocaching@xxxxxxxxxxxxx
> > Subject: [GeoStL] Impressed with Garmin
> >
> > -
> > Both of our Legends were messed up.  So I finally contacted Garmin and
> > sent off our Legends.  Today we received 2 new Legends in the mail and
> > it cost nothing.  As long as they work better than our old ones we will
> > be happy.  Matt is just happy he can see his screen with out lines  :-)
> > Surprised with sending 2 in at once that we weren't charged and it
> > didn't take as long as I thought it would.  Mailed them out right after
> > the Christmas party and was told at least 6 weeks but got them back with
> > in half that time.
> >
> > As a courtesy they even transferred the waypoints that were in our old
> > ones to the new ones.
> >
> > So we are ready to cache again.  :-) =20
> >
> > So if your Garmin is ill contact them maybe you will be as lucky.
> >
> > Jen
> >
> >
> >
> > "Cats are like music. It's foolish to try and explain their worth, to
> > those who don't appreciate them."
> > -Unknown-
> >
> > =20
> >
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> >
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>
>
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>
>
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>
 

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