[GeoStL] Gotta love Garmin!

My Rino crumped on me last January. It absolutely would not power up with fresh batteries or the power cable. I contacted Garmin and they gave me the standard answer: $80 to repair a Rino 110. Since it was time to upgrade anyway, I did. The Rino languished in a drawer.

Fast forward several months. Read several postings to the newsgroup earlier this summer attesting to what great customer service Garmin has. After listening to my mini-cachers bicker just one time too many about who gets to carry my hiking stick and really wishing I had the Rino working so they could each carry something, I finally sent it in to Garmin ten days ago. I wrote a nice letter, telling them how much I like their products, yada, yada, yada. I got a replacement in today's mail, no charge! I realize it may be a refurbished unit, but I really can't tell. I know it's not my old unit, because it has no scratches or dings and the packing slip says the technician transferred all my waypoints from my old unit, Serial #ABC..., to a unit with the Serial #XYZ. The locking mechanism on the battery compartment is rather sticky, as if it were brand new and the plastic screen protector is perfectly aligned with no telltale air bubbles. Needless to say, I am thrilled!

Just wanted to thank everyone for sharing their Garmin repair stories. I am happy to say that I can attest to their commitment to customer satisfaction, too!


Disclaimer*: This was an unsolicited and unpaid testimonial. Persons portrayed in this testimonial are real customers and not actors. While we wholeheartedly recommend Garmin products, this tribute is not an attempt, intended or otherwise, to slander, libel or otherwise malign other GPSr manufacturers including, but not limited to, Magellan, Lowrance, Eagle, Silva, and all others not specifically named here.

Reader agrees that neither Writer, nor any successor, predecessor, agent, officer, employee of Writer or unpaid slave labor of Writer, warrants the accuracy, reliability, or timeliness of any information contained herein. Writer will not be liable for any damage or loss caused by Readers' reliance on the accuracy, reliability, or timeliness of information provided. Because of the inherent hazards and uncertainties of electronic distribution, there may be delays, omissions, or inaccuracies in the proffered information. Writer does not endorse, assert, or guarantee the truthfulness or reliability of any facts, views, opinions, or recommendations contained herein.


INFORMATION HEREIN IS PROVIDED TO READERS “AS IS”, AND READERS ASSUME THE ENTIRE RISK AS TO Readers' USE OF THE iNFORMATION AND THE RESULTS AND PERFORMANCE OF THE SITE. Writer HEREBY DISCLAIMS ALL WARRANTIES, DUTIES OR CONDITIONS (IF ANY), WHETHER EXPRESS OR IMPLIED, WITH REGARD TO RECOMMENDATIONS MADE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, AND LACK OF NEGLIGENCE. Writer GIVES NO WARRANTY AGAINST INTERFERENCE WITH Readers' ENJOYMENT OF THE PRODUCTS, AGAINST INFRINGEMENT, OR AS TO TITLE, OR THAT INFORMATION PROVIDED WILL FULFILL ANY OF Readers' PARTICULAR PURPOSES OR NEEDS.

LIMITATION OF DAMAGES
TO THE FULLEST EXTENT PERMITTED BY LAW, AND REGARDLESS OF THE FORM OR CAUSE OF ACTION OR THE ALLEGED BASIS OF THE CLAIM, Readers AGREE THAT Writer, ITS OFFICERS, EMPLOYEES, AGENTS, AND unpaid slave labor WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, DIRECT, OR OTHER DAMAGES WHATSOEVER ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE PROFFERED INFORMATION, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDIES OTHERWISE PROVIDED UNDER THIS AGREEMENT, AT LAW, OR IN EQUITY, FAIL OF THEIR ESSENTIAL PURPOSE. THIS LIMITATION AND EXCLUSION OF DAMAGES INCLUDES BUT IS NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE OR NEGLIGENT MISREPRESENTATION, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, EVEN IN THE EVENT OF THE FAULT OF Writer, OF TORT (INCLUDING NEGLIGENCE), STRICT OR PRODUCT LIABILITY, BREACH OF CONTRACT, OR BREACH OF WARRANTY.
SHOULD A COURT OF COMPETENT JURISDICTION DETERMINE THAT THE LIMITATION ABOVE IS NOT LEGALLY VALID, Writer, ITS OFFICERS, EMPLOYEES, AGENTS AND unpaid slave labor's LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT (INCLUDING ANY TERMS AND CONDITIONS REFERENCED IN THIS AGREEMENT) INCLUDING FOR ANY DIRECT DAMAGES ARISING FROM Readers' RELIANCE ON proffered INFORMATION, WILL BE LIMITED TO U.S.$0.01 OR THE AMOUNT OF DIRECT DAMAGES INCURRED BY Reader IN RELIANCE ON THIS INFORMATION, WHICHEVER IS LESS. Readers AGREE THAT THIS IS Readers' SOLE AND EXCLUSIVE REMEDY AND Readers HEREBY RELEASE Writer, ITS OFFICERS, EMPLOYEES, AGENTS AND unpaid slave labor FROM ALL OBLIGATIONS, LIABILITY, CLAIMS OR DEMANDS IN EXCESS OF THE LIMITATION.


*For Dorkus&Co


Other related posts: