RE: [ZossPens] A Question of Convenience - Your input needed

I definitely vote for the cart method. It's what we are used to at Amazon and, now, a few others. If there is the option to add an explanation, I would do so for the folks who feel that this must just be a sneaky way to get something into their cart. Of course, there is nothing to have kept the vendor of the sytem from offering the customer a choice (would you prefer the price via email () or by putting the pen in your cart()?

But my main message here is, "James, thank you so much for taking the time to ask. I wish more online businesses would show customers that courtesy.

BG

Bernard Glassman
http://bernardglassman.net



-------- Original Message --------
Subject: Re: [ZossPens] A Question of Convenience - Your input needed
From: Sheila Quinn <quinngraphics@xxxxxxxxx>
Date: Fri, January 18, 2008 11:03 am
To: James Partridge <James@xxxxxxxxxxxxxxxx>,   FPTalk
<fptalk@xxxxxxxxxxxxx>

Showing the price as soon as it's in the cart is a lot more convenient for potential buyers. We can see it right away and know if we like the price. We can just go ahead and place the order, then and there, without waiting for the price quote to come back. It's a time saver. Lots of other web sites do this, such as Best Buy. A quote via email just isn't as convenient.

Not only that, but you may sell more pens that way to "impulse buyers" who are too impatient to wait for the email. By the time the price comes back, they've already moved on.

Sheila



James Partridge wrote:
 
 
I am in the process of migrating all of the Pear Tree Pen Company's shopping cart functions to a new host and new software. The process is slow and tedious, but we are making progress.

One of the new features of this cart i s the ability to offer a "hidden" sale price. This is very useful as several of the pen companies whose products I sell (such as Visconti and Omas) do not permit their authorized retailers to advertise discounts on their products (with certain exceptions). I've currently handled this situation by asking shoppers to send me an email asking for a better price. While that has solved the immediate problem, I certainly was not the ideal solution.

The new "hidden price" feature allows the store owner (me) to select one of two options. The first would allow the shopper to request a price quote by email (which would be realtively instantaneous). The second option , simply displays the price once the shopper has placed the item into their cart.

My question to you pen buyers is: Would you prefer to receive an email price quote, or simply to be able to see the item's price once it has been added to the cart? What is the reason for your preference?

I would greatly appreciate any help you can give me to help make your shopping experience a more enjoyable one.

--
James Partridge
The Pear Tree Pen Company
www.PearTreePens.com
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