Re: [foxboro] USB disgust

Tom,
I do have remote capabilities and will try your suggestion next time. All
that I can say is thank goodness for Exceed!!!
I am 4 and 1/2 hours away from this plant. I will be back at site next week
and have a couple of things I want to try.
Usually I have had really good luck with Foxboro be interested and
supportive on major issues like this. I may be just paranoid, but are UNIX
user starting to be punished for dislike of Windoze? Surely not!!
Thanks for your input!

Troy L. Brazell
Duke Energy Field Services
Sr. Process Control Analyst
ISA CCST
Phone (405) 263 4130
Cell    (405) 301 2994
Okarche Plant
Route 3 Box 95
Okarche, OK. 73762
*****************************
MS Windoze the cure for Insomnia
*****************************


                                                                           
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                                       Re: [foxboro] USB disgust           
                                                                           
             12/09/2005 07:05                                              
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Troy,
             We don't have any experience with P81's but this sounds like
it could
be the problem that we still experience on our WP51D's and Foxboro has
given us the same story, it is SUN's problem.  We use Display Manager,
not Foxview, but the problem is associated with Motif windows such as
the Alarm Manager and Foxview.  We tend to lose our keyboard
functionality first.  When this happens the keyboard functionality can
be restored by dismissing the alarm manager, (Motif Window).  The
keyboard will start to work again immediately.  This problem is one of
several reasons we don't want to move to Foxview on Solaris because it,
too, is a Motif application.  The Motif application appears to capture
the keyboard and sometimes the mouse and only dismissing the Motif
application or rebooting will restore it.  On the next lockup, try
logging into the P81 remotely, (if that is possible), and killing the
Foxview and Alarm Manager processes to see if your mouse and keyboard
come back to life.  I have had a CAR submitted on this problem since DAY
1 and it still isn't resolved.  It may be a SUN problem but it should be
addressed by Foxboro because they designed and sold the applications,
and the Sun license to run them, to the users, so it is their problem too.
             We also use mouse/keyboard extension cables that are 25ft in
length.
There may be some correlation related to signal latency that exacerbates
this problem that I'm certain is also associated with Motif applications
running on Solaris machines.  Are there any other users out there
experiencing mouse/keyboard lockups on Solaris machines that aren't
using mouse/keyboard extension cables?
Cheers,
Tom VandeWater

Troy L Brazell wrote:
> All of you list gurus ......
> Anyone experiencing problems with P81 USB mouse and keyboards?
> I have an AW that 5 times in the last 3 days has had to be rebooted
because
> the mouse and keyboard quit working.
> We are using the USB extenders provided by Foxboro.
> This has been an ongoing problem and I submitted a CAR, installed a
Custom
> Quick Fix Foxboro provided. I am a little disappointed with the support
> Foxboro has given me on this problem. Usually they are really good at
> helping solve issues like this.
> Of course I am upset because we can no longer unplug and re-plug the
> keyboards ...... but Foxboro says that it is Sun thing.
> We are pretty sure that part of the problem is static discharge and have
> taken a multitude of steps to resolve the issue. About the only thing
that
> we haven't done is install anti-static flooring and if I tell the
facility
> we will have to do that I will probably be looking for a job.
> Next week I am going to change out the standard CAT 5e extender with a
more
> expensive fiber extender in a effort to optically isolate. I don't know
if
> this will help or not, but don't think that it will hurt.
> I have tested is fiber USB extender on a P81 at another facility and it
> works just fine.
> Now ...... was wondering if any knows of a better technology for
extending
> the USB on a P81?
> Could a script be written to reconnect the mouse and keyboard
automatically
> in case they dropped off?
> Could wireless mice and keyboards be used?
> Thanks in advance!
>
> Troy L. Brazell
> Duke Energy Field Services
> Sr. Process Control Analyst
> ISA CCST
> Phone (405) 263 4130
> Cell    (405) 301 2994
> Okarche Plant
> Route 3 Box 95
> Okarche, OK. 73762
> *****************************
> MS Windoze the cure for Insomnia
> *****************************
>
>
>
> _______________________________________________________________________
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> Systems (formerly The Foxboro Company). Use the info you obtain here at
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>
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_______________________________________________________________________
This mailing list is neither sponsored nor endorsed by Invensys Process
Systems (formerly The Foxboro Company). Use the info you obtain here at
your own risks. Read http://www.thecassandraproject.org/disclaimer.html
 
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