Re: [foxboro] USB disgust

Troy,
        We don't have any experience with P81's but this sounds like it could 
be the problem that we still experience on our WP51D's and Foxboro has 
given us the same story, it is SUN's problem.  We use Display Manager, 
not Foxview, but the problem is associated with Motif windows such as 
the Alarm Manager and Foxview.  We tend to lose our keyboard 
functionality first.  When this happens the keyboard functionality can 
be restored by dismissing the alarm manager, (Motif Window).  The 
keyboard will start to work again immediately.  This problem is one of 
several reasons we don't want to move to Foxview on Solaris because it, 
too, is a Motif application.  The Motif application appears to capture 
the keyboard and sometimes the mouse and only dismissing the Motif 
application or rebooting will restore it.  On the next lockup, try 
logging into the P81 remotely, (if that is possible), and killing the 
Foxview and Alarm Manager processes to see if your mouse and keyboard 
come back to life.  I have had a CAR submitted on this problem since DAY 
1 and it still isn't resolved.  It may be a SUN problem but it should be 
addressed by Foxboro because they designed and sold the applications, 
and the Sun license to run them, to the users, so it is their problem too.
        We also use mouse/keyboard extension cables that are 25ft in length. 
There may be some correlation related to signal latency that exacerbates 
this problem that I'm certain is also associated with Motif applications 
running on Solaris machines.  Are there any other users out there 
experiencing mouse/keyboard lockups on Solaris machines that aren't 
using mouse/keyboard extension cables?
Cheers,
Tom VandeWater

Troy L Brazell wrote:
> All of you list gurus ......
> Anyone experiencing problems with P81 USB mouse and keyboards?
> I have an AW that 5 times in the last 3 days has had to be rebooted because
> the mouse and keyboard quit working.
> We are using the USB extenders provided by Foxboro.
> This has been an ongoing problem and I submitted a CAR, installed a Custom
> Quick Fix Foxboro provided. I am a little disappointed with the support
> Foxboro has given me on this problem. Usually they are really good at
> helping solve issues like this.
> Of course I am upset because we can no longer unplug and re-plug the
> keyboards ...... but Foxboro says that it is Sun thing.
> We are pretty sure that part of the problem is static discharge and have
> taken a multitude of steps to resolve the issue. About the only thing that
> we haven't done is install anti-static flooring and if I tell the facility
> we will have to do that I will probably be looking for a job.
> Next week I am going to change out the standard CAT 5e extender with a more
> expensive fiber extender in a effort to optically isolate. I don't know if
> this will help or not, but don't think that it will hurt.
> I have tested is fiber USB extender on a P81 at another facility and it
> works just fine.
> Now ...... was wondering if any knows of a better technology for extending
> the USB on a P81?
> Could a script be written to reconnect the mouse and keyboard automatically
> in case they dropped off?
> Could wireless mice and keyboards be used?
> Thanks in advance!
> 
> Troy L. Brazell
> Duke Energy Field Services
> Sr. Process Control Analyst
> ISA CCST
> Phone (405) 263 4130
> Cell    (405) 301 2994
> Okarche Plant
> Route 3 Box 95
> Okarche, OK. 73762
> *****************************
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