Re: [foxboro] Trend Update Crashes FV 10.2.2 - similar to FV 9.0.x
- From: "Hizamri Johari" <hizamri@xxxxxxxxxxxxx>
- To: <foxboro@xxxxxxxxxxxxx>
- Date: Mon, 30 Aug 2010 09:23:24 +0800
Hi All
Optimal Malaysia are also experiencing the same phenomena.. ( Unix P81 - AW
+ P79 - WP + IA 7.1.4 )
Some of the plants are using FV 9.0.2 ( QF 2002065 Ap ) and other are using
FV 9.0.3..
The overlay trend configurator are usually being changed / set by the
operators depending on their requirement
The foxoltc ( fox - ovelay trend configurator ? ) sometimes hanged and need
to be kill..
Otherwise the computer CPU usage can rise to 100% and slows down the WP due
to the foxoltc hanged processes ( using ps -eaf ) using up the cpu time..
I am not sure of other site using FV 9.0.x.. but we have seen this situation
on 3 of 5 optimal plants..
We have forwarded this problems to TAC-Asia and still waiting for feedback..
God Knows Best..
Best Regards..
Hizamri
----- Original Message -----
From: "Pulas, Philip" <Philip.G.Pulas@xxxxxxxxxxx>
To: <foxboro@xxxxxxxxxxxxx>
Sent: Saturday, August 28, 2010 6:02 AM
Subject: Re: [foxboro] Trend Update Crashes FV 10.2.2
> Thanks for the info. Our problem is also intermittent, though I never
> tried it with just FV10.2.2 installed. I first tried it a couple times
> with QF1013909 installed with FV10.2.2 so that using the Online Trend
> Configurator did not freeze the workstation for about 15 seconds, but that
> may not have been enough times to encounter the problem, as it did not
> occur then.
>
> We also have the same problem trying to invoke an RDP session to our P91,
> where it can potentially take up ten or more tries before the connection
> finally works. It has happened with I/A v8.1 Server 2003 and both
> FV10.0.1 and FV10.2 and now with I/A v8.2 Server 2003 and FV10.2. I am
> assuming, maybe incorrectly, that this is a Microsoft problem. However, I
> have never had a problem invoking an RDP session to a P92, I/A v8.0-v8.3
> and FV10.x.
>
> Thanks,
> Philip Pulas
> Tesoro, Golden Eagle Refinery
> Martinez, CA
>
> -----Original Message-----
> From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx]
> On Behalf Of Ed.Zychowski@xxxxxxxxxxxxxx
> Sent: Friday, August 27, 2010 2:13 PM
> To: foxboro@xxxxxxxxxxxxx
> Subject: Re: [foxboro] Trend Update Crashes FV 10.2.2
>
> We installed FV10.2.2 in April of this year. Same problems with adding
> points to overlay trends (via right clicking on value and using assign)
> and when we use the date picker. Foxboro field service also submitted a
> CAR and Foxboro has been working on the problem. Initially it was very
> reproducible but with the QF1013960 , the problem is now intermittent. We
> do experience the problem on both T3500s and older P390s. We also (maybe
> only a coincidence) have problems using remote desktop to the P91s.
> Occasionally, the RDP session will, when invoked, start to make the
> connection and just close. It will finally work again on about the third
> try.
>
>
>
>
> "Pulas, Philip" <Philip.G.Pulas@xxxxxxxxxxx>
> Sent by: foxboro-bounce@xxxxxxxxxxxxx
> 08/27/2010 03:45 PM
> Please respond to
> foxboro@xxxxxxxxxxxxx
>
>
> To
> "foxboro@xxxxxxxxxxxxx" <foxboro@xxxxxxxxxxxxx>
> cc
>
> Subject
> [foxboro] Trend Update Crashes FV 10.2.2
>
>
>
>
>
>
> We recently began upgrading our P92s (I/A v8.2) to FoxView/FoxDraw
> v10.2.2/QF1013960 from FVFD v10.2/QF1009278/QF1010420. After the upgrade,
> using the Online Trend Configuration or the History Start/Stop Time to
> update the time range on our trend overlays occasionally causes that
> FoxView window to crash. When is crashes, a ''Microsoft Visual C++
> Runtime Library'' prompt appears with this message: Runtime Error!,
> Program D:\opt\fox\wp\foxview\foxview.exe, This application has requested
> the Runtime to terminate it in an unusual way. Please contact the
> application's support team for more information.''. However, it does not
> happen each time the Online Trend Configuration or the History Start/Stop
> Time are used. You are eventually able to get the FV window back after
> about 5 attempts to restart it and acknowledging the error each time,
> without rebooting.
> I have submitted CAR 1014519 for this issue, but Development has, so far,
> been unable to reproduce the problem. However, each day for the past few
> weeks since the upgrade started, at least one of our FVFD-upgraded P92s
> has the problem. Has anyone else at this version experienced this
> problem?
>
> FVFD v10.2.2 does install the Microsoft Visual C++ 2005 Redistributable
> program. After submitting the CAR, I have found that, of the P92s
> upgraded so far, only those running Windows XP SP3 (Dell T3500s) have not
> experienced this issue yet. And, yes, I have verified that there has been
> a significant usage of the OLTC on these P92s. The ones running Windows
> XP SP2 (Dell P360s, 370s, 380s, and 390s) are experiencing the problem. I
> do not know if that difference matters or not, though, as I have not yet
> come across any XP SP2 patches from Microsoft for this type of error. We
> started the upgrade because FVFD v10.2 has the same problem as CAR
> 1014152, resolved in QF1013960 for FVFD v10.2.2. That is one reason we
> have not began downgrading back to that version yet.
>
> Thanks,
> Philip Pulas
> Tesoro, Golden Eagle Refinery
> Martinez, CA
>
>
> _______________________________________________________________________
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- » Re: [foxboro] Trend Update Crashes FV 10.2.2 - similar to FV 9.0.x - Hizamri Johari
