Re: [foxboro] Software Install failure

From: "Landry, Dwayne" <rdlandry@xxxxxxx>
To: "foxboro@xxxxxxxxxxxxx" <foxboro@xxxxxxxxxxxxx>
Date: Fri, 27 Aug 2010 07:45:37 -0400
Tim,
Although not exactly the same symptoms we have experienced a similar issue and 
resolved it by killing the regsrv32 process. Get to the task manager either by 
using Ctrl/Shift/Esc or other means and kill the task. If it works then the 
install will pick up on the next step.

Dwayne Landry
PPG Industries Inc.


-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx] On 
Behalf Of Lowell, Timothy
Sent: Thursday, August 26, 2010 5:20 PM
To: 'foxboro@xxxxxxxxxxxxx'
Subject: [foxboro] Software Install failure

We had a Software Install fail on a P92 running v.8.4.2 recently, and I was 
hoping somebody out there had seen this particular type of failure and could 
enlighten us on what they think might have caused it.
The purpose of the Software Install was to run a commit disk through with a new 
CP and some new workstations in a different area of the refinery.  We wanted 
this P92 to know about those changes so the new stations would show up in 
System Monitor and be accessible with FoxSelect and so on.  This particular P92 
had no new CP's to host or any other significant changes to its own files, just 
a few PCHANG's for SysMon.

After the Software Install environment is invoked, the box reboots, and the 
commit disk is requested and loaded, the process always stalls at a dialog box 
that reads "The system is now modifying registry settings" or something like 
that.  When we checked the installation log, it always stops at the last entry 
for modifying the registry, as compared to older installation logs from 
successful commits.  The next step that never runs is "Setting of Environment 
Variables".

We have some third-party services running on the box, but we either uninstalled 
or disabled these services and re-ran the commit with the same results.

Has anybody had a failure similar to this?  As usual with Software Install 
failures, the standard answer is a Day Zero of the box.  We will do that when 
time and circumstance permit, but if we had an idea of the cause, we might be 
able to avoid this in the future.

Thanks,

Tim Lowell
Tesoro Refining Companies
19100 RidgeWood Parkway
San Antonio, TX 78259
210-626-4929 (work)
210-253-0225 (cell)
Timothy.lowell@xxxxxxxxxxx<mailto:Timothy.lowell@xxxxxxxxxxx>


 
 
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References:
- [foxboro] Software Install failure
  - From: Lowell, Timothy
Re: [foxboro] Software Install failure

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