Re: [foxboro] Service Agreement

Ricky,

We have a service agreement and struggle with the same issue.  It
provides value particularly with parts replacement; however I am not
sure that the price of the contract is equal to the benefit derived.  My
biggest complaint is that the service folks appear to be stretched too
thin.  They show up when they don't have anything else to do, but the
last few times we needed them, they were tied up somewhere else and
could not help us out for several days.  TAC is usually less than
helpful. =20

Alan D. Weldon, PE
Controls Engineering Manager
Hunt Refining Company
aweldon@xxxxxxxxxxxxxxxx
(205) 391-3345

-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx]
On Behalf Of Ricky.Cash@xxxxxxxxx
Sent: Wednesday, June 27, 2007 5:53 AM
To: foxboro@xxxxxxxxxxxxx
Subject: [foxboro] Service Agreement

Good Morning,
We are in process of negotiating our new Service Agreement with
Invensys,=20
and as we do every 3 years, we are struggling with understanding the
value=20
we receive from this agreement.  How many of the Users on the list have
an=20
agreement with Invensys and do you feel it is a good value? For those
that=20
do not have an agreement, have you had any issues that you feel could
have=20
been handled better with a service agreement?  We have had an agreement=20
since 1993, but have always struggled that the money may be better spent

in a different direction.
Thanks in advance for your ideas,

Ricky Cash
Process Control Engineer
Greif Inc.
Amherst VA

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=20
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