Re: [foxboro] Service Agreement

We have had a service agreement since initial installation of the
system. It has proved to be very worthwhile when using MEP for repairs,
24/7 call out and telephone support. As I am the only Foxboro literate
person on site, the service engineer rate and expertise has proved good
value - also saves me from call outs. Negotiated every year and
increases have been CPI only.
 
Mike Kinch
Sydney Water
Australia
 

>>> Ricky.Cash@xxxxxxxxx 27/06/07 20:52 >>>

Good Morning,
We are in process of negotiating our new Service Agreement with
Invensys, 
and as we do every 3 years, we are struggling with understanding the
value 
we receive from this agreement.  How many of the Users on the list have
an 
agreement with Invensys and do you feel it is a good value? For those
that 
do not have an agreement, have you had any issues that you feel could
have 
been handled better with a service agreement?  We have had an agreement

since 1993, but have always struggled that the money may be better
spent 
in a different direction.
Thanks in advance for your ideas,

Ricky Cash
Process Control Engineer
Greif Inc.
Amherst VA

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_______________________________________________________________________
This mailing list is neither sponsored nor endorsed by Invensys Process
Systems (formerly The Foxboro Company). Use the info you obtain here at
your own risks. Read http://www.thecassandraproject.org/disclaimer.html
 
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