Re: [foxboro] CSC website searches

I've started the ball rolling to get the picks fixed.

I've also checked and we do have a policy on responding to messages sent
to the contact e-mail boxes:

   Following the release of the new GSP website, we have been =

   responding to the massive influx of emails within hours, not days.
   Our commitment is 2 business days because we may need to communicate
   with local IT departments following the sun.  =

 =

   The main issue here is getting the emails.  We need to see where
   the bad references are located.  Thanks for your feedback!

So, I can say:

1) We are working to fix the issue.
2) We do have a performance metric and it is measured
3) If any one knows of a broken link, send it to me. I'll pass it on
   to those that will fix it.

Regards,
 =

Alex Johnson
Invensys Systems, Inc.
10900 Equity Drive
Houston, TX 77041
713.329.8472 (voice)
713.329.1700 (fax)
713.329.1600 (switchboard)
alex.johnson@xxxxxxxxxxxxxxxx

-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx]
On Behalf Of duc.do@xxxxxxxxxxxxxx
Sent: Wednesday, March 28, 2007 7:45 AM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] CSC website searches

> Kind of makes you feel like they don't really want to be bothered with
> email requests.

Then why the heck put the link on the web site? (I told you not to get
me started on the e-mail thing.)

Under the prominent "Contact Us" pulldown menu once you get to the GPS
(nee CSC, nee TAC) web site, there are two addresses:

Email IPS.CSC:   ips.csc@xxxxxxxxxxxx
Email Webmaster: ips.csc.web@xxxxxxxxxxxx

Go ahead and try to contact them using one of these addresses! No sooner
than hitting the "Send" button that you'll get an immediate bounce.

It would be a 5-second fix to correct those mailto: links to say
...@xxxxxxxxxxxxxxxxx But hey, why waste a great way to cut down
bothersome e-mail from your customers!

It took me nearly a week to try to get someone to correct an apparent
misconfigured link for the XP security patches using electronic means. I
was thwarted at almost every turn.

Yeah, one could pick up the phone and dial 1-800-PHON-IPS, but (1) there
are things that could and should be taken care of via e-mail, such as my
request above, which can be described much more lucidly in writing than
orally; and (2) I was too stubborn once I ran into those bounces.

Okay, I feel a little better now.

Duc


-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx]
On Behalf Of tom.vandewater@xxxxxxxxxxxxxx
Sent: Wednesday, March 28, 2007 8:19 AM
To: foxboro@xxxxxxxxxxxxx
Subject: Re: [foxboro] CSC website searches

Kevin,
        I'm not currently having trouble doing the search but we have
always had trouble sending email to the addresses listed on the Foxboro
CSC website.  Before they were valid but nobody responded to your
requests or it took weeks.  Recently they have just returned errors.
Kind of makes you feel like they don't really want to be bothered with
email requests.
Tom

-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx]
On Behalf Of Kevin_Fitzgerrell@xxxxxxx
Sent: Wednesday, March 28, 2007 2:04 AM
To: foxboro@xxxxxxxxxxxxx
Subject: [foxboro] CSC website searches

Hi all,

Is anyone else having problems with the search function on the CSC
website?  It hasn't been working for me for the last week or so for
anything but PSS sheets.

I tried sending an email to the webmaster and got a response that it was
undeliverable (not too encouraging):
eu1.smtp.invensys.com #5.0.0 X-Notes; Error transferring to EUEX/EXCORP
mail.box; Database is corrupt -- Cannot allocate space=3D3D3D20

Regards,

Kevin FitzGerrell


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