Re: [foxboro] AW will not boot ZCP or ATS. Any ideas?

Turn off you hosting station firewaslls..both hardware nics and virtual
miniport

Russ Boulay
Support Engineering Manager (GPS)
Invensys Process Systems
Foxboro, MA, USA 02035
 Telephone:  +1-866-746-6477 (USA, Canada)
                        +1-508-549-2424 (Worldwide)
  E-mail:          ips.csc@xxxxxxxxxxxxxxxx

-----Original Message-----
From: foxboro-bounce@xxxxxxxxxxxxx [mailto:foxboro-bounce@xxxxxxxxxxxxx]
On Behalf Of dave.caldwell@xxxxxxxxxxxxxx
Sent: Monday, December 17, 2007 1:33 PM
To: foxboro@xxxxxxxxxxxxx
Subject: [foxboro] AW will not boot ZCP or ATS. Any ideas?

All Knowing List,
Here's a synopsis of a problem I'm having.
Any ideas would be appreciated.
Thanks,
Dave

SYSTEM:=3D20
* Mesh Version 8.2

SYSTEM COMPONENTS:=3D20
* 36CP01 (ZCP270) (connected to edge sw)
* 01AT23 (ATS in LI mode) (connected to edge sw)
* 30AW02 (Dell PW-340 P-92 Host for ZCP and ATS) =3DA0(connected to root =
=3D
sw)
* Enterasys N-3 Switches DFE Gold blades (one set for root and one set =3D
for edge)

PROBLEM DESCRIPTION:
The system has worked fine for many months. Recently, some maintenance =3D
work was done to the AW host. After this maintenance, the host has been
=3D
able to perform all manner of ICC functions for its hosted ZCPs, such as
=3D
checkpoint, upload, saveall, etc. However, it appears to have lost its =3D
ability to perform a reboot for hosted stations.=3D20

Subsequently, the CP letterbug was changed to NOSUCH, and NVRAM was =3D
cleared. Next, the CP letterbug was set back to 36CP01. The CP appears =3D
to send out broadcasts, but no response is received back from the host.

Further testing showed that if one asks the ATS to reboot both primary =3D
and shadow at the same time, the sysmon_log shows:
2007-12-17 10:17:29 01AT23 Process =3D3D Config check RDHSS=3DA0 000131 =3D=

-=3DA0=3DA0=3DA0=3DA0=3DA0 Requesting Stabin
2007-12-17 10:17:44 01AT23 Process =3D3D Config Check RDHSS=3DA0 000131 =3D=

-=3DA0=3DA0=3DA0=3DA0=3DA0 Config check data not received

The AW does not appear to be responding to requests for STA36CP01.BIN or
=3D
STA01AT23.BIN.

Moreover, if you set the ATS letterbug to NOSUCH, and NVRAM is cleared,
=3D
then set it back to the previous letterbug of 01AT23... The ATS appears
=3D
to send out broadcasts, but no response is received back from the host.

WHAT'S BEEN DONE SO FAR:
* Verified that ENABLE DOWNLOAD and ENABLE ALL REPORTS are selected for
=3D
the CP.
* Verified that the host will not boot another module besides the ZCP =3D
(an ATS).
* Verified the host continues to perform ICC functions for other hosted
=3D
ZCPs.
* Verified that sldb file shows the AW as the ZCP host.
* Used ds_stasict to verify that the ZCP was in the hosts table.
* Verified that /usr/fox/sp/locks/f36CP01 exists. Never saw =3D
/usr/fox/sp/locks/f36CP01- created.
* Used Wireshark to verify that an Ethernet packet was being broadcast =3D
with destination FF:FF:FF:FF from the source MAC address of 36CP01. This
=3D
packet was showing up on the wire to the AW host.
* Verified lsap_dsp and romload_svr processes are running on host. =3D
Should mles be running? Did not kill and restart, but did reboot AW host
=3D
with no change.=3D20
* Verified the STA36CP01.BIN and STA01AT23.BIN files exist and had =3D
correct configuration information using stabin_tool.exe.

REQUEST:
* Any ideas anyone has to further troubleshoot this problem is =3D
appreciated.
* I used the Troubleshooting Guide off the CSC website for CPs. Anyone =3D
got a guide for ZCPs?
 =

 =

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