I suppose the KB article no would have sufficed! -----Original Message----- From: Kamire, Thomas [mailto:Thomas.Kamire@xxxxxxxxxxxxxxxxx] Sent: Friday, March 14, 2003 1:11 PM To: [ExchangeList] Subject: [exchangelist] RE: services exchange stop http://www.MSExchange.org/ XADM: Exchange Databases Are Not Mounted and Event Logs Contain Error Messages PSS ID Number: 304166 Article Last Modified on 8/30/2001 _____ The information in this article applies to: * Microsoft Exchange 2000 Server _____ This article was previously published under Q304166 SYMPTOMS In the Exchange System Manager, the Exchange databases may not be mounted, in which case, Exchange users cannot send or receive e-mail. When you review the event logs of the Exchange 2000 Server computer under this scenario, you may observe one or more of the following error messages: Event Type: Error Event Source: Service Control Manager Event ID: 7032 Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Microsoft Exchange Routing Engine service, but this action failed with the following error: An instance of the service is already running. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The IIS Admin Service service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 1 milliseconds: Run the configured recovery program. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The Microsoft Exchange IMAP4 service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The Site Server ILS Service service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The FTP Publishing Service service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The Network News Transport Protocol (NNTP) service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The Microsoft Exchange POP3 service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The Microsoft Exchange Routing Engine service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The Simple Mail Transport Protocol (SMTP) service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event ID: 7031 Description: The World Wide Web Publishing Service service terminated unexpectedly. It has done this X time(s). The following corrective action will be taken in 0 milliseconds: No action. CAUSE This behavior can occur if the Microsoft Internet Information Services (IIS) metabase becomes corrupted, which causes the messaging protocol services to fail. RESOLUTION To resolve this issue, it is necessary to reinstall IIS on the Exchange Server computer. To do this, follow these steps: 1. Open the services applet in Control Panel, and then disable all Exchange-related services. 2. Uninstall the Microsoft Windows component Internet Information Services (IIS) in Add/Remove Programs. 3. Remove the Metabase.bin file from the %sysroot%\system32\inetsrv folder. (This action may already be performed by the Windows Component Wizard.) 4. Restart the server. 5. Reinstall IIS in Add/Remove Programs. 6. Reinstall any previously installed Windows 2000 service pack. (You can skip this step if you have the service pack files available and the wizard does not prompt you for your Microsoft Windows 2000 CD-ROM.) 7. Install Exchange 2000 Server again by using the Reinstall option. 8. Restart the server. 9. Reinstall any previously installed Exchange 2000 service pack. 10. Mount the databases by using the Exchange System Manager. MORE INFORMATION The metabase is where IIS stores its configuration settings. Exchange 2000 uses both IIS and its metabase extensively for Outlook Web Access (OWA) and Routing, as well as for the protocol services such as SMTP, POP3, and Internet Message Access Protocol 4 (IMAP4). It is suggested that you back up the metabase regularly as part of a system state backup or from the IIS administration tool. Metabase corruption can occur for a variety of reasons, including the following: * Antivirus software scanning the %systemroot%\system32\inetsrv\metabase.bin file * Iisadmin.exe process stopped or killed unexpectedly * Unsupported editing of the metabase * Disk corruption or other hardware failures For additional information, click the article number below to view the article in the Microsoft Knowledge Base: 290290 XIMS: Cannot Send Mail After Re-Installing the IIS SMTP Service Additional query words: IIS, metabase Keywords: kberrmsg kbprb KB304166 Technology: kbExchange2000Search kbExchange2000Serv kbExchangeSearch -----Original Message----- From: Achmad Mursalin [mailto:ach_m@xxxxxxxxx] Sent: Friday, March 14, 2003 9:18 AM To: [ExchangeList] Subject: [exchangelist] services exchange stop http://www.MSExchange.org/ In this morning since 2 (two) days ego My exchange server 2000 : services stop sudenly and must be start again in services : Microsoft exchange: IMAP4, Management, MTA stack, POP3, Routing Engine, System Attendant, SMTP,WWW Publishing service. Event Viewer : Event ID : 7031, source : Service Control Manager. The Microsoft Exchange POP3 service terminated unexpectedly. It has done this 56 time (s).The following corrective action will be taken in 0 millisecons : No Action. what happened with my exchange server or Virus: please halp me. _____ Do you Yahoo!? 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