RE: services exchange stop

  • From: "Kamire, Thomas" <Thomas.Kamire@xxxxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 14 Mar 2003 10:40:32 +0300

KB304166XADM: Exchange Databases Are Not Mounted and Event Logs Contain
Error Messages




PSS ID Number: 304166

Article Last Modified on 8/30/2001

   _____  

The information in this article applies to:



*       Microsoft Exchange 2000 Server

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This article was previously published under Q304166

SYMPTOMS

In the Exchange System Manager, the Exchange databases may not be mounted,
in which case, Exchange users cannot send or receive e-mail. When you review
the event logs of the Exchange 2000 Server computer under this scenario, you
may observe one or more of the following error messages: 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7032
Description:
The Service Control Manager tried to take a corrective action (Restart the
service) after the unexpected termination of the Microsoft Exchange Routing
Engine service, but this action failed with the following error: An instance
of the service is already running. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The IIS Admin Service service terminated unexpectedly. It has done this X
time(s). The following corrective action will be taken in 1 milliseconds:
Run the configured recovery program. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Microsoft Exchange IMAP4 service terminated unexpectedly. It has done
this X time(s). The following corrective action will be taken in 0
milliseconds: No action. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Site Server ILS Service service terminated unexpectedly. It has done
this X time(s). The following corrective action will be taken in 0
milliseconds: No action. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The FTP Publishing Service service terminated unexpectedly. It has done this
X time(s). The following corrective action will be taken in 0 milliseconds:
No action. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Network News Transport Protocol (NNTP) service terminated unexpectedly.
It has done this X time(s). The following corrective action will be taken in
0 milliseconds: No action. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Microsoft Exchange POP3 service terminated unexpectedly. It has done
this X time(s). The following corrective action will be taken in 0
milliseconds: No action. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Microsoft Exchange Routing Engine service terminated unexpectedly. It
has done this X time(s). The following corrective action will be taken in
60000 milliseconds: Restart the service. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The Simple Mail Transport Protocol (SMTP) service terminated unexpectedly.
It has done this X time(s). The following corrective action will be taken in
0 milliseconds: No action. 
Event Type: Error
Event Source: Service Control Manager
Event ID: 7031
Description:
The World Wide Web Publishing Service service terminated unexpectedly. It
has done this X time(s). The following corrective action will be taken in 0
milliseconds: No action. 

CAUSE

This behavior can occur if the Microsoft Internet Information Services (IIS)
metabase becomes corrupted, which causes the messaging protocol services to
fail. 

RESOLUTION

To resolve this issue, it is necessary to reinstall IIS on the Exchange
Server computer. To do this, follow these steps: 

1.      Open the services applet in Control Panel, and then disable all
Exchange-related services. 

2.      Uninstall the Microsoft Windows component Internet Information
Services (IIS) in Add/Remove Programs. 

3.      Remove the Metabase.bin file from the %sysroot%\system32\inetsrv
folder. (This action may already be performed by the Windows Component
Wizard.) 

4.      Restart the server. 

5.      Reinstall IIS in Add/Remove Programs. 

6.      Reinstall any previously installed Windows 2000 service pack. (You
can skip this step if you have the service pack files available and the
wizard does not prompt you for your Microsoft Windows 2000 CD-ROM.) 

7.      Install Exchange 2000 Server again by using the Reinstall option. 

8.      Restart the server. 

9.      Reinstall any previously installed Exchange 2000 service pack. 

10.     Mount the databases by using the Exchange System Manager.


MORE INFORMATION

The metabase is where IIS stores its configuration settings. Exchange 2000
uses both IIS and its metabase extensively for Outlook Web Access (OWA) and
Routing, as well as for the protocol services such as SMTP, POP3, and
Internet Message Access Protocol 4 (IMAP4). It is suggested that you back up
the metabase regularly as part of a system state backup or from the IIS
administration tool.

Metabase corruption can occur for a variety of reasons, including the
following: 

*       Antivirus software scanning the
%systemroot%\system32\inetsrv\metabase.bin file 

*       Iisadmin.exe process stopped or killed unexpectedly 

*       Unsupported editing of the metabase 

*       Disk corruption or other hardware failures

For additional information, click the article number below to view the
article in the Microsoft Knowledge Base: 

<?XML:NAMESPACE PREFIX = MSHelp NS = "http://msdn.microsoft.com/mshelp";
/>290290 XIMS: Cannot Send Mail After Re-Installing the IIS SMTP Service 


Additional query words: IIS, metabase

Keywords: kberrmsg kbprb KB304166 
Technology: kbExchange2000Search kbExchange2000Serv kbExchangeSearch 



 -----Original Message-----
From: Achmad Mursalin [mailto:ach_m@xxxxxxxxx]
Sent: Friday, March 14, 2003 9:18 AM
To: [ExchangeList]
Subject: [exchangelist] services exchange stop


http://www.MSExchange.org/ 

In this morning since 2 (two) days ego My exchange server 2000 :

services stop sudenly  and must be start again  in services :

Microsoft exchange: IMAP4, Management, MTA stack, POP3, Routing Engine,
System Attendant, SMTP,WWW Publishing service.

Event Viewer : Event ID : 7031, source : Service Control Manager.

The Microsoft Exchange POP3 service terminated unexpectedly. It has done
this 56 time (s).The following corrective action will be taken in 0
millisecons : No Action.

what happened with my exchange server or Virus:

please halp me.

 

 

 




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