Then do it manually - kb 278966. Sorry - I didn't realize the tool couldn't be d/l'ed. If you have lots of accounts, then I'd call to get it. It's very helpful. From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Alex Sent: Tuesday, November 28, 2006 8:57 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: reset account thanks i have search around and it seems that only MS can give me this tool is this true thanks ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Michael B. Smith Sent: Monday, November 27, 2006 10:04 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: reset account nomas.exe ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Alex Sent: Monday, November 27, 2006 12:52 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] reset account does anybody know how to reset the masteraccount sid for a mail boxes user that was disables and now enalbe and unable to logon to the mailbox thanks