reply to message in owa brings up msi

  • From: "Harondel J. Sibble" <exchangelist@xxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 29 Nov 2005 21:12:55 -0800

Bit of an odd one, running exchange 2003 Enterprise on Windows 2003 
Enterprise with an Win2k domain.  End user workstations are mostly Office 
2000/Outlook 2000.  We've upgraded several external users to Outlook 2003 
since we couldn't get secure pop and smtp working with Outlook 2000.

We have OWA running and several of the users who have Outlook 2000 on their 
desktops at work and 1 external user with Outlook 2000 on his laptop have 
reported the following oddity when using OWA.  For the laptop user, it 
happens on his laptop and for the other users, it happens in their home 
computers.  For the external laptop user, he's since been upgraded to OLK2k3 
and I don't know if he's still having the same problem.

Anyhow, the home users, they login to OWA and all is fine until they try to 
forward an email or reply to an email, at that point windows installer pops 
up and ends up asking for the office 2000 cd, the end users click cancel 
several times and can continue forwarding or replying to the email.

I've tried googling and haven't come up with anything so far, still trying to 
come up with the right search terms.

Any ideas what may cause this and how to resolve it?
Harondel J. Sibble 
Sibble Computer Consulting
Creating solutions for the small business and home computer user.
help@xxxxxxxxx (use pgp keyid 0x3AD5C11D)
(604) 739-3709 (voice/fax)      (604) 686-2253 (pager)

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