Try having them start Outlook as follows. Click the Start button, and select "Run." Type the following: "c:\program files\microsoft office\office11\outlook.exe" /cleanrules This assumes Office 2003. For Office XP, substitute office10 for office11. Greg Lara ---------------------------------------------------------------------------- --------------------------- This e-mail message may contain privileged, confidential and/or proprietary information intended only for the person(s) named. If you are not the intended recipient, please destroy this message, and any attachments, and notify the sender by return e-mail. If you are not the intended recipient(s), or the employee or agent responsible for delivering the message to the intended recipient(s), you are hereby notified that any dissemination, disclosure or copying of this communication is strictly prohibited. ---------------------------------------------------------------------------- --------------------------- _____ From: Mohammad z al khatib [mailto:mohammadzakariaalkhatib@xxxxxxxxxxx] Sent: Wednesday, September 29, 2004 11:06 AM To: [ExchangeList] Subject: [exchangelist] message disappearing http://www.MSExchange.org/ Hi, I have exhange 2003 installed in my network , users call and said that when message arrive to inbox it disappear suddnly ,they don`t have any rules in misrosoft outlook can anyone help please Thanks. Mohammad al khatib