Hi, I would check the User account in Active Directory again. Take a look at the exchange alias, which is what is normally put between the brackets <> when name resolution is done. Also you could check the user logon name, display name, etc. in the properties of that user. Lastly, the Contact could be incorrect in the address book of the user creating a new email. As an alternative you could re-create the user. Good luck -----Original Message----- From: Jen [mailto:ph1sh99@xxxxxxxxxxx] Sent: Thursday, August 26, 2004 11:58 AM To: [ExchangeList] Subject: [exchangelist] change profile name http://www.MSExchange.org/ hi, i am using exchange 2000, sp3 and windows 2000 server. when an employee leave and new one replaces them, i rename the profile to the new hire. but when typing an email to that person, in the to field you'll see jsmith <jdoe>. if have changed the setting on the email addresses tab of their profile. under x400 properties i change the give name and surname to match the new employee. where else do i need to change the name? how can i change jdoe to say jsmith? Thanks. Jen