RE: cannot connect outlook to exchange 2003?

  • From: "Lara, Greg" <GLara@xxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 11 Aug 2004 10:28:41 -0400

Marcel, I suspect that there are elements to your installation (either
Exchange or Office/Outlook) that you haven't told us about that could be a
factor here. Is this a fresh Exchange install, or an upgrade, or migration?
Did your Outlook clients ever connect successfully to any mail server
(Exchange, POP3, IMAP)? 

You could try starting Outlook with some command line switches to see if
they help. Try:

Outlook.exe /cleanprofile (removes invalid profile keys and recreates
default registry keys)
Outlook.exe /nopollmail (will start Outlook without checking for mail on
startup)
Outlook.exe /safe (starts Outlook without extensions, reading pane or
toolbar customizations)

There are a bunch more, but start with those and see if there's any effect.

Greg Lara
IT Department
Anti-Defamation League
823 UN Plaza
New York, NY 10017
(212) 885-7764 (voice) (212) 885-5807 (fax)
glara@xxxxxxx 
Use the ADL Helpdesks: 
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-----Original Message-----
From: Marcel Stangenberger [mailto:marcel.stangenberger@xxxxxx] 
Sent: Wednesday, August 11, 2004 6:54 AM
To: [ExchangeList]
Subject: [exchangelist] cannot connect outlook to exchange 2003?

http://www.MSExchange.org/

Hi everybody,

i have a windows 2003 server here running Exchange 2003 enterprise. 
Everything seems in order on the server level, but whenever i try to 
connect an outlook 2003 or outlook 2000 client to the server the client 
crashes. The OWA is working and i can log in that way. The event viewer on 
the workstation reports nothing wrong. The event viewer on the server 
reports that i need to optimize the exchange memory. But nothing else.

now i have checked multiple things. The information store is running and 
the stores are mounted and there is no smarthost filled in on the SMTP 
connector (i found that that could cause this error (entry in google).

the other odd thing is that when i open the "post" icon in the control 
panel, fill in the proper exchange server and username for the exchange 
profile and then click on "check name" the program also crashes.

Does anyone know what is going on and how i can resolve this?

Thanks in advance,

Marcel

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