RE: Weird mailbox issue with Exchange 2003

  • From: "Saraswat Anil" <Anil.Saraswat@xxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Tue, 11 Oct 2005 20:16:35 +0530

You can use quest software to reset all outlook folders.


From: Chris Wall [mailto:Chris.Wall@xxxxxxxxxxxxxxxxxxx] 
Sent: Tuesday, October 11, 2005 7:18 PM
To: [ExchangeList]
Subject: [exchangelist] Weird mailbox issue with Exchange 2003

Hello all,


   Need some direction here - I have a user that, since migration from
5.5 to 2003, she is unable to view her sent items.  Her sent items
indicates over 1000 items (and it increases as she sends mail) are in
the folder, however when you click on the folder to view it nothing
appears.  If I right click the folder to 'mark all as read', it gives an
error stating 'she may not have permissions, the data could not be
located, or her server is offline.'  


   Well the server is online, the permissions on the folder are correct
and she is the only user having this issue.  I do not want to delete and
recreate her mailbox if possible.  Also, I am unable to 'delete' items
in the folder (by right clicking and selecting delete items), and I am
unable to archive the sent items folder.


   This issue appears on any PC where I create her profile and the error
also occurs in OWA. What tools/utilities can I use to 'reset' her
existing mailbox or folders.


Any help is appreciated.


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