Hi Gene, (no pun intended, you probably get that alot...) During my admin career (15+ years) I have never had a Capital Expenditure Request knocked back, big or small, for one simple reason. The trick is that you're dealing with beancounters and you have to talk MONEY! So make points about how money will be saved over the medium to long term (put pay-back period next to each point) with things such as improved workflow, decreased downtime, possibility of major downtime after support finishes, etc. Use a few (not lots) of the current favourite acronyms like ROI, B2B even though you probably will never use exchange for such things. And lastly add the non-substantive points about things such as stability, extra functionality, etc. Maybe even push the point about the possibility of the company being liable if they lose exchange data. Try to get dept managers on-side first, even if they don't appear to be involved in the decision making process - they may bring it up with the CEO in a inter-departmental meeting themselves. And lastly, make it look professional! The report itself should be at least 3 or 4 pages long, fill it with hard-to-know bullshit if necessary, and put a concise executive summary at the start, including all the salient pay-back figures. Oh and one final point, you can put a little fat into the request so you've got something to cut out if necessary, ie. Software Assurance, working spares, etc. For ideas about what is the best/cheapest reliable setup check the list archives. In my opinion it should include as a minimum battery-backed hardware RAID, ECC RAM and one-tape full daily backups. And get the fastest processor you can afford on a two processor mainboard so you have a easy upgrade path, preferrably Xeons if looking at 2003 server/exchange. Jamie. -----Original Message----- From: Gene O'Brien [mailto:Gene@xxxxxxxxxx] Sent: Friday, 25 July 2003 12:34 AM To: [ExchangeList] Subject: [exchangelist] Upgrading Exch 5.5/Win2K Srv to 2003 versions http://www.MSExchange.org/ Hi All, I've reached the end of my patience with our current Exchange 5.5 server running on a very old Compaq Proliant with Windows 2000 Server (Dual 600MHz machine). I took over administration of this thing about 6 months ago - over the years it has had so much crap put onto it... all sorts of demo programs (4 or 5 different anti-virus programs, 3 different backup demos, etc), and it's just gotten to the point where I can't fumigate it enough to keep it running without drastic slowdowns and crashes all the time. We're a relatively small shop - 30 users. I want to upgrade us to a nice new inexpensive Dell server, running Windows 2003 Server with Exchange 2003, and basically start all over again with a nice clean install - hopefully leaving the nightmares behind me! Problem is, the boss is the type who complains if you spend $20 on a cable without having a damned good reason for it. I've tried talking sense to him about how Exchange 5.5 is not a current product, Microsoft is retiring regular support for it in a few months, the server is old and in bad shape, etc.. but what I really need is a 'wow' list. What can I show him that makes him realize it's worth investing several thousand dollars to ring out the old and ring in the new? Does anyone have a 'highlights' chart or list like this? I'm not looking for something that shows me how much easier it is to manage, how it integrates better with our AD structure, or anything like that... his answer to that is that 'i'm the administrator, i should be able to make it work'. What i'm looking for is - what will the end user see as benefit? What great new 'can't live without features' will they see? Anyone have an input for me on this one? Thanks very much! Gene O'Brien Network Administrator Three Cities Research (212)605-3229 gene@xxxxxxxxxx ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: jabyrnes@xxxxxxxxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub')