Here is the official word: -----Original Message----- From: Sybari Updates [mailto:sybari_updates@xxxxxxxxxx <BLOCKED::mailto:sybari_updates@xxxxxxxxxx> ] Sent: Thursday, February 16, 2006 3:54 PM Subject: Kaspersky Engine Issue We would like to inform all Antigen users that we have received reports of problems with a Kaspersky Engine Update released this morning. The issue reported results in some or all of the following symptoms: - slow or stagnant mail flow - a slow or unresponsive Sybari /Antigen client - time-out errors We have posted a new Kaspersky engine (Update: 2006021611) and we would like each customer to attempt to update the engine through the Sybari /Antigen client under Scanner Updates. If the client is unresponsive, please manually stop the Antigen / IIS / Exchange Services which may take a few moments. Open the Sybari /Antigen client and then disable Kaspersky. This can be done via the Sybari /Antigen client, SET UP -> ANTIVIRUS JOB. Highlight each scan job up top one at a time and uncheck Kaspersky. Once this is done, re-start the Antigen service and via the Sybari /Antigen client, under Scanner Updates, use the "update now" button for the Kaspersky engine. Once the new update version is in place, you can re-enable the Kaspersky engine. If you are unable to utilize the update process in the Antigen Product, you can manually update the engine using the following steps: * Download the latest Kaspersky_engine.exe from the Antigen Update Website: http://www.sybari.com/scan_engine_updates/intel/kaspersky/ <BLOCKED::http://www.sybari.com/scan_engine_updates/intel/kaspersky/> * Navigate to the Engine Folder for the particular product (ex. C:\program files\sybari software\antigen for exchange ) * In the Kaspersky Engine Folder: if the following folder exists (KasperskyEngineNew) the following can be done to update to the latest engine. -Stop the Antigen / IIS / Exchange Services (Make sure that in the Task Manager all Antigen Processes are no longer listed). -Rename KasperskyEngine folder to KasperskyEngine_bak -Create a new KasperskyEngine Folder , extract the Kaspersky_Engine.exe file into the KasperskyEngine Folder. -Make sure that if KasperskyEngineNew exists to delete it. -Restart Antigen / IIS / Exchange Services. We apologize about any inconveniences this may have caused and we will provide you any further details as they become available. ________________________________ From: Tom Kern [mailto:tpkern@xxxxxxxxx] Sent: Thursday, February 16, 2006 1:48 PM To: [ExchangeList] Subject: [exchangelist] Sybari antigen http://www.MSExchange.org/ Has anyone had any issues with Sybari Antigen for Exchange 7.5? I have 2 bridgehead servers that have "Messages awaiting directory lookup" queue constantly building up. My GC's are fine with no errors. I do have less than the 4:1 ratio MS recommends(more like 8:1). However I've never had issues. The app logs on the bridgeheads log nothing even with diag logging turned up. A reboot doesn't help either. The only thing that helped was disabling Antigen(and no, I don't scan the M: drive, or log files or inetpub,etc). Was wondering if anyone else knew of an issue with Sybari and Exchange 2k post sp3 rollup. Thanks alot ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp ------------------------------------------------------ Visit TechGenix.com for more information about our other sites: http://www.techgenix.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: mblackstone@xxxxxxxxxxxxxxxxxx To unsubscribe visit http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Report abuse to info@xxxxxxxxxxxxxx