Re: Still having problems with re-enabling users

  • From: "Paul Lemonidis \(Hotmail\)" <paul_lemonidis@xxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 6 Jul 2005 10:31:51 +0100

Hi Paul

If fall else fails try the following. Delete the users concerned. Since you cannot access their mailboxes anyway you have nothing to lose from what I understand? Then after about 10 minutes run the cleanup agent for all the mailboxes. At this point the users mailbox should show up with a red cross against it. At that point recreate the users network account without a mailbox. At that point you should then be able to reconnect the mailbox to the newly created account and access it. Obviously you must have deleted mailbox retention enabled for this to work.

A couple of quick questions. Firstly when creating new users does your Recipient Update service work correctly. Are there any errors relating to these mailbox in the event logs. I suspect from what you describe there may well be.

For the future, I appreciate this does not help now, always make a point of going to the Exchange Advanced tab for the user and under mailbox rights make sure the self object has the associated external account entry set to allow ticked. This has always prevented this for me as I have seen this a few times when it isn't ticked

Finally have a look at the link below. This is related as once the connection between the mailbox and its AD account are lost all mails delievred to it will be rejected.;en-us;319047

Hope that helps?


Paul Lemonidis.

----- Original Message ----- From: "Maglinger, Paul" <PMAGLINGER@xxxxxxxx>
To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
Sent: Tuesday, July 05, 2005 10:38 PM
Subject: [exchangelist] Still having problems with re-enabling users

Last week I had problems with re-enabling disabled users as it was
taking up to two hours before they could access the Exchange server
again. I understand from responses that it could take that long before
all the changes made their way through AD. Today however, I have been
waiting for almost 7 hours and the user still cannot log into the
Exchange server. Ideas?

Electricity is nothing but organized lightning.


Paul Maglinger, A+, CA, CCA, CET, MCSE

Systems Administrator
Shoe Carnival Inc.


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