[ExchangeList] Re: Smart Phones
- From: "Ohl, Julie" <J.OHL@xxxxxxxxxxx>
- To: <exchangelist@xxxxxxxxxxxxx>
- Date: Mon, 11 Sep 2006 10:41:47 -0500
Goodlink has also worked very well for us on Treos and WIndows based devices.
We have about 30 Treos and 25 or so Windows based PDAs, including Samsung i730,
Treo 700W, HP 6515, Cingular PPS8125. We have users using Goodlink on Sprint,
Verizon & Cingular. Very little training involved, very few support calls.
Like the prior post, our support calls are usually to reinstall on a new device
or a warranty replacement device.
These typically work well all over the US.
-----Original Message-----
From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx]On Behalf Of Ray Dzek
Sent: Friday, September 08, 2006 5:37 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Smart Phones
Goodlink has worked very well for us on the Treo platform. We have about 55
Treos in the office and in the field. We use Sprint and Cingular for our
carriers. The Goodlink "experience" is very close to what users see with the
regular Outlook desktop. It requires very little training at all. Nearly all
our users grab them and run. We get very few support calls for Goodlink.
Usually the calls are regarding replacement phones that need Goodlink
re-installed. We just bring up the remote management client and re-generate
the auto installer. And within about 10 minutes we can get the client
re-installed on the phone remotely.
_____
From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Rick Boza
Sent: Friday, September 08, 2006 2:37 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Smart Phones
"It might be differnet in other large companies, but in the places I've worked,
the purchasing department and the departments that support to the phones decide
what phones users get, not the users. There is no room for the user to dictate
what phone they want to use, when the company has to provide the support for
it. There are minor exceptions, such as for executives, but this is very rare.
"
In my experience, it's usually better for the people that actually do the
business related tasks, and ultimately make the company money, rather than the
team that supports them, be intimately involved and perhaps even the bigger
influencer in those decisions. I know this often isn't how it works, but when
it does I've seen great adoption of the decision and even better, creative
thinking among the business users in better and more efficient ways to use the
devices.
If you have that many problems with 5 SmartPhones, maybe you need to revisit
your training program or your configuration of the devices, rather than the
devices themselves. I've deployed windows mobile devices (well, and PPCPE and
SmartPhones) all over the country and with good user training the success has
been equal to anything I've done with BES servers (and I've deployed BES to a
few thousand folks, though admittedly not version 4).
A couple of key points: It is less expensive because clients already own
Exchange - BES is not simply a 'value-add' - and in my experience the device
costs are close enough to make any price differences on device negligible.
Also, though Evan points out that in his infrastructure the MAPI connection is
not a concern, that can't always be said for many environments. You simply
have to take any overhead impact into consideration, or you are asking for
trouble in the long run (of course, this goes for any infrastructure changes).
My personal opinion is E2K3SP2 makes BES an unnecessary luxury, UNLESS you
already have the existing investment of course. Makes very little sense
(unless BES is a huge headache) to rip out your existing infrastructure and all
devices just because 'now it's in there.' Having said that, it probably makes
it worthwhile to evaluate a strategy going forward as devices and servers
approach retirement.
My 2¢, anyhow...
Rick
From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Friday, September 08, 2006 3:27 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] RE: [ExchangeList] RE: [ExchangeList] Re: Smart Phones
I have over 250 Blackberry Users to support. If they all had WM5 smart phones,
I'd have at least 25 calls per day for the phones alone, based on the calls I
get for the 5 or so users currently using WM5 phones. If I had to support 25
users, I might think differently.
Yes, you can set password policy and a remote wipe, but the fact still remains
there is no way to restrict anything else on those devices.
I have a stout server infrastructure, I'm not concerned about the MAPI
connections. I'm not concerned about my BES account being hacked either. Use a
secure password. It's very easy to make a password that "cannot" be cracked.
It might be differnet in other large companies, but in the places I've worked,
the purchasing department and the departments that support to the phones decide
what phones users get, not the users. There is no room for the user to dictate
what phone they want to use, when the company has to provide the support for
it. There are minor exceptions, such as for executives, but this is very rare.
Training doesn't prevent users from doing things to their unrestricted phones
that cause them to stop working. No amount of training can do that. Users
can, and will play. BES lets you prevent their ability to play, which is why I
(and many others) choose it.
_____
From: Mathieu CHATEAU [mailto:gollum123@xxxxxxx]
Sent: Friday, September 08, 2006 2:50 PM
To: Evan Mann
Cc: exchangelist@xxxxxxxxxxxxx
Subject: Re: [ExchangeList] RE: [ExchangeList] Re: Smart Phones
Hello Evan,
to start with, my goal is NOT to make a troll.
BES agent make 4 mapi connection per blackberry. The more you have blackberry...
BES account have full access to all mailboxes. If it's cracked or virus coming
in...
We have setup full WM5 devices. Things i didn't know before:
-Godaddy certificate (30$) is working directly with WM5 that have the security
pack (no certificate install on device)
-You can enforce password policy through ESM with device wipe after X attempt.
-You can remote wipe a WM5 device from exchange (through the MobileAdmin
website)
-Direct SSL access to exchange FE (isa in reverse proxy before).
-the main advantage is that can you freely choose your smartphone and operator.
-Above all, you can and have to choose your form factor. This is the success
key. Many users want
the best one (mean the more expensive one), but this model are often not
adapted.
In our company, most users have choosen the biggest one with keyboard, even if
we let them choose
between 3 form factor (phone with WM5, pda look like (no keyboard), and the
Qtek wih slide keyboard).
We should have enforce their choice...
Anyway which mobile solution you choose:
Training, training, training. Start with your own staff, they must have deep
knowledge about it.
The success things:
-Migrate their contact from the old phone. This means SIM and phone contacts.
-Explain clearly the peak hours useness.
-Explain bluetooth eat battery.
-Give them the phone, make them answer a test call. Not just the answering
thing but the real life thing:
-Mute sound
-Handfree button
-search contact while on the phone
-look agenda while on the phone
hope it helps,
Regards,
Mathieu CHATEAU
http://lordoftheping.blogspot.com
Friday, September 8, 2006, 2:39:38 PM, you wrote:
>
You need to upgrade your BES. 4.x offers full wireless sync. I don't have a
single user who has to cradle any more.
I'm also offering support for Windows Mobile 5.0 devices, doesn't matter which
kind, as long as it can be upgraded to support DirectPush.
BES is better then all of them IMO. It offers bertter management and more
security and policy enforcement then anyone else. You don't have to install
special software on the handhelds either and deal with those issues. The
phones aren't as "cool", but this is for business. Cool isn't a concern,
reliability, security, and support are the concerns.
_____
From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Ara Avvali
Sent: Thursday, September 07, 2006 8:24 PM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Re: Smart Phones
We have all kinds here.
* Blackberries. Emails are synced wireless but calendar and contact has
to be done with wire (not bad). Good thing with BB access plan rate doesn't
change outside the country.
* Palm 700w and palm 700p. Fully synchronized wireless. Doesn't work
outside USA
* T-Mobile MDA windows based. Full active sync. Crazy expensive out
states and Canada
Exchange 2003 sp2
-----Original Message-----
From: exchangelist-bounce@xxxxxxxxxxxxx
[mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Taylor, George
Sent: Wednesday, September 06, 2006 11:49 AM
To: exchangelist@xxxxxxxxxxxxx
Subject: [ExchangeList] Smart Phones
I'm curious what type of Smart Phones folks are using with Exchange? For
political reasons some admins here want to move away from Blackberries and BES.
Right now we're looking at Goodlink and WSES. What are the rest of you using
on the backend and what device are you having your users carry?
Thanks,
George Taylor
Systems Programmer
Regional Health Inc.
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