RE: Serious Exchanges problems - Extremely frustrating - Help requested
- From: "White, Piers" <pwhite@xxxxxxxxxxxxxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Wed, 4 Sep 2002 11:16:30 -0400
Here is help for one of the problems...I hope....Q259373
HTH
-----Original Message-----
From: Mark Budman [mailto:mbudman@xxxxxxxxxxxx]
Sent: 04 September 2002 16:01
To: [ExchangeList]
Subject: [exchangelist] Serious Exchanges problems - Extremely frustrating -
Help requested
http://www.MSExchange.org/
Hello,
I am hoping that someone will be able to give assistance / guidance to the
Exchange problem. Here is the setup:
Exchange 2000 SP2 Enterprise on Windows 2000 Advanced server; Configured as
Domain Controller (DC) and designated with Global Catalogue (GC); Groupshield
5.2 (Network Associates AntiVirus software installed)
2 additional DC's designated with GC servers; One of these DC's has the 5 FSMO
roles;
Situation to Start:
2 exchange servers, one as DC (above), one just Exchange server (not DC), 4
Domain Controllers, all with GC on them.
Every Windows 2000 Server also has Windows 2000 SP2 installed on it
Objective:
Remove 2 of the 5 DC's; transfer FSMO roles to one of remaining DC's; Remove
Exchange server not acting as DC from organization
Steps taken:
I) Transferred FSMO roles to one of the DC's that was not to be shutdown
(Microsoft KB article Q255690)
2) DCpromo 'ed two DC's that I wanted to retire. (3 left - DC1 with 5 FSMO
roles, DC2, and second Exchange server)
At this point Active Directory looked great.
The Exchange server that was to be removed was the First Exchange server:
Therefore followed instructions indicated in Microsoft KB articles:
Microsoft KB Q252486 - Removing the First Exchange 2000 Server from Site
Microsoft KB Q307917 - How to remove the First Exchange 2000 Server Computer
from the Site
This is when problems started happening. The event viewer on the Exchange
system reported non-stop errors with Free-Busy data.
I searched Microsoft knowledge base and found an article that said to reapply
Exchange service pack 2.
I reapplied Exchanged service pack 2 and the results have been disastrous.
Exchange services to do start automatically on boot-up (They have to be
manually started) Exchange POP service does not work (even though it says
service is started);
Here are the log entries (in the order they appear) for the SYSTEM LOG:
Event ID:36871
A fatal error occurred while creating an SSL server credential.
Event ID: 101 Warning (4 times)
The server was unable to add the virtual root '/public' for the directory
'M:\tor.devry.ca\Public Folders' due to the following error: The system cannot
find the path specified. The data is the error code.
For additional information specific to this message please visit the Microsoft
Online Support site located at:
The server was unable to add the virtual root '/Exchange' for the directory
'M:\tor.devry.ca\MBX' due to the following error: The system cannot find the
path specified. The data is the error code.
For additional information specific to this message please visit the Microsoft
Online Support site located at:
The server was unable to add the virtual root '/Exadmin' for the directory
'\\.\BackOfficeStorage' due to the following error: The system cannot find the
path specified. The data is the error code.
For additional information specific to this message please visit the Microsoft
Online Support site located at:
The server was unable to add the virtual root '/' for the directory '/Internet
Newsgroups' due to the following error: The parameter is incorrect. The data
is the error code.
For additional information specific to this message please visit the Microsoft
Online Support site located at:
Event ID 5781
Dynamic registration or deregistration of one or more DNS records failed
because no DNS servers are available.
Event ID 418 (2 entries)
Virtual Server 2: SMTP server cannot read metabase key MailQueueDir.
Virtual Server 2: SMTP server cannot read metabase key MailPickupDir.
Event ID 7001: (2 entries)
The Microsoft Exchange Information Store service depends on the Microsoft
Exchange System Attendant service which failed to start because of the
following error:
%%0
The Microsoft Exchange MTA Stacks service depends on the Microsoft Exchange
System Attendant service which failed to start because of the following error:
%%0
Event ID 36871: (2 entries)
A fatal error occurred while creating an SSL server credential.
A fatal error occurred while creating an SSL server credential.
The Application log has the following Entries:
Event ID 2104
Process STORE.EXE (PID=1184). All the DS Servers in domain are not responding.
Event ID 8250
The Win32 API call 'DsGetDCNameW' returned error code [0x862] The specified
component could not be found in the configuration information. The service
could not be initialized. Make sure that the operating system was installed
properly.
Event ID 1002
Metabase Update agent failed to start. Error code is 80040a01.
Event ID 9004
The Metabase Update service failed to start, error '80040a01'.
Event ID 1005
Unexpected error An unknown error has occurred. ID no: 80040a01 Microsoft
Exchange System Attendant occurred.
Event ID 1036 (Warning)
An error occurred while starting the Microsoft Exchange POP3 Service: server
instance number 1 failed to start with error 0x80040a01.
Event ID 61 (Warning)
WMI ADAP was unable to process the PerfDisk performance library due to a time
violation in the open function
==================================================================
Notes:
We do not use SSL, nor do we have a certificate server
We do not have two virtual servers;
I uninstalled Groupshield, reapplied Exchange SP2 and while the error messages
in the logs are the same as indicated above, I can get the POP service to work;
However, shutdown and reboot, Exchange pop service will not function (even
though says started), and Exchange services still do not start;
I then reapplied Exchange SP2 again and reinstalled Groupshield;
Here is the frustrating part:
=============================
Event viewer says click link for support and results:
NO INFORMATION AVAILABLE AT THIS TIME
I got to Microsoft email support:
It requests program ID for Exchange, but does not explain how to get it (Found
the answer through a post, it is recorded as in registry)
I finally enter product ID for Exchange, and it says this product is not one
eligible for support (It is a fully paid legal copy of course)
I don't see why a person should have to pay for support for a product that does
not function correctly especially when all instructions were followed according
to Microsoft's specifications.
------------------------------------
Mark Budman
mbudman@xxxxxxxxxxxx
------------------------------------
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