RE: Serious Exchanges problems - Extremely frustrating - Help requested

  • From: "Periyasamy, Raj" <Raj.Periyasamy@xxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 4 Sep 2002 11:13:17 -0400

What is your Exchange Organization name ? Does it have any "." in the
name? 

Regards,
Raj



-----Original Message-----
From: Mark Budman [mailto:mbudman@xxxxxxxxxxxx] 
Sent: Wednesday, September 04, 2002 11:01 AM
To: [ExchangeList]
Subject: [exchangelist] Serious Exchanges problems - Extremely
frustrating - Help requested


http://www.MSExchange.org/

Hello,

   I am hoping that someone will be able to give assistance / guidance
to the Exchange problem. Here is the setup:

Exchange 2000 SP2 Enterprise on Windows 2000 Advanced server; Configured
as Domain Controller (DC) and designated with Global Catalogue (GC);
Groupshield 5.2 (Network Associates AntiVirus software installed)

2 additional DC's designated with  GC servers; One of these DC's has the
5 FSMO roles;

Situation to Start:

2 exchange servers, one as DC (above), one just Exchange server (not
DC), 4 Domain Controllers, all with GC on them.


Every Windows 2000 Server also has Windows 2000 SP2 installed on it

Objective:

Remove 2 of the 5 DC's; transfer FSMO roles to one of remaining DC's;
Remove Exchange server not acting as DC from organization

Steps taken:

I) Transferred FSMO roles to one of the DC's that was not to be shutdown
(Microsoft KB article Q255690)

2) DCpromo 'ed two DC's that I wanted to retire. (3 left - DC1 with 5
FSMO roles, DC2, and second Exchange server)

At this point Active Directory looked great.

The Exchange server that was to be removed was the First Exchange
server: Therefore followed instructions indicated in Microsoft KB
articles:

Microsoft KB Q252486 - Removing the First Exchange 2000 Server from Site
Microsoft KB Q307917 - How to remove the First Exchange 2000 Server
Computer from the Site

This is when problems started happening. The event viewer on the
Exchange system reported non-stop errors with Free-Busy data.

I searched Microsoft knowledge base and found an article that said to
reapply Exchange service pack 2.

I reapplied Exchanged service pack 2 and the results have been
disastrous.

Exchange services to do start automatically on boot-up (They have to be
manually started) Exchange POP service does not work (even though it
says service is started);

Here are the log entries (in the order they appear) for the SYSTEM LOG:

Event ID:36871
A fatal error occurred while creating an SSL server credential. 

Event ID: 101 Warning (4 times)
The server was unable to add the virtual root '/public' for the
directory 'M:\tor.devry.ca\Public Folders' due to the following error:
The system cannot find the path specified.  The data is the error code. 
For additional information specific to this message please visit the
Microsoft Online Support site located at: 

The server was unable to add the virtual root '/Exchange' for the
directory 'M:\tor.devry.ca\MBX' due to the following error: The system
cannot find the path specified.  The data is the error code. 
For additional information specific to this message please visit the
Microsoft Online Support site located at:  

The server was unable to add the virtual root '/Exadmin' for the
directory '\\.\BackOfficeStorage' due to the following error: The system
cannot find the path specified.  The data is the error code. 
For additional information specific to this message please visit the
Microsoft Online Support site located at:  

The server was unable to add the virtual root '/' for the directory
'/Internet Newsgroups' due to the following error: The parameter is
incorrect.  The data is the error code. 
For additional information specific to this message please visit the
Microsoft Online Support site located at:  

Event ID 5781
Dynamic registration or deregistration of one or more DNS records failed
because no DNS servers are available. 


Event ID 418 (2 entries)
Virtual Server 2: SMTP server cannot read metabase key MailQueueDir. 

Virtual Server 2: SMTP server cannot read metabase key MailPickupDir.

Event ID 7001: (2 entries)
The Microsoft Exchange Information Store service depends on the
Microsoft Exchange System Attendant service which failed to start
because of the following error: 
%%0 

The Microsoft Exchange MTA Stacks service depends on the Microsoft
Exchange System Attendant service which failed to start because of the
following error: 
%%0 

Event ID 36871: (2 entries)
A fatal error occurred while creating an SSL server credential. 
A fatal error occurred while creating an SSL server credential. 

The Application log has the following Entries:

Event ID 2104
Process STORE.EXE (PID=1184). All the DS Servers in domain are not
responding. 

Event ID 8250
The Win32 API call 'DsGetDCNameW' returned error code [0x862] The
specified component could not be found in the configuration information.
The service could not be initialized.  Make sure that the operating
system was installed properly. 

Event ID 1002
Metabase Update agent failed to start. Error code is 80040a01. 

Event ID 9004
The Metabase Update service failed to start, error '80040a01'. 

Event ID 1005
Unexpected error An unknown error has occurred. ID no: 80040a01
Microsoft Exchange System Attendant  occurred. 

Event ID 1036 (Warning)
An error occurred while starting the Microsoft Exchange POP3 Service:
server instance number 1 failed to start with error 0x80040a01.

Event ID 61 (Warning)
WMI ADAP was unable to process the PerfDisk performance library due to a
time violation in the open function 

==================================================================

Notes:

We do not use SSL, nor do we have a certificate server

We do not have two virtual servers;

I uninstalled Groupshield, reapplied Exchange SP2 and while the error
messages in the logs are the same as indicated above, I can get the POP
service to work; However, shutdown and reboot, Exchange pop service will
not function (even though says started), and Exchange services still do
not start;

I then reapplied Exchange SP2 again and reinstalled Groupshield;

Here is the frustrating part:
=============================
Event viewer says click link for support and results:

NO INFORMATION AVAILABLE AT THIS TIME

I got to Microsoft email support:

It requests program ID for Exchange, but does not explain how to get it
(Found the answer through a post, it is recorded as in registry)

I finally enter product ID for Exchange, and it says this product is not
one eligible for support (It is a fully paid legal copy of course)


I don't see why a person should have to pay for support for a product
that does not function correctly especially when all instructions were
followed according to Microsoft's specifications.



------------------------------------
Mark Budman
mbudman@xxxxxxxxxxxx
------------------------------------

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