RE: Serious Exchanges problems - Extremely frustrating - Help requested

  • From: "Roberto Hernandez" <rhernandez@xxxxxxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 4 Sep 2002 11:03:29 -0400

I don't know if this will help, but when the virtual directories would not 
start for us, it was an issue with IIS.  the ssl issue can be ignored as per 
microsoft.

-----Original Message-----
From: Mark Budman [mailto:mbudman@xxxxxxxxxxxx]
Sent: Wednesday, September 04, 2002 11:01 AM
To: [ExchangeList]
Subject: [exchangelist] Serious Exchanges problems - Extremely
frustrating - Help requested


http://www.MSExchange.org/

Hello,

   I am hoping that someone will be able to give assistance / guidance to the 
Exchange problem. Here is the setup:

Exchange 2000 SP2 Enterprise on Windows 2000 Advanced server; Configured as 
Domain Controller (DC) and designated with Global Catalogue (GC); Groupshield 
5.2 (Network Associates AntiVirus software installed)

2 additional DC's designated with  GC servers; One of these DC's has the 5 FSMO 
roles;

Situation to Start:

2 exchange servers, one as DC (above), one just Exchange server (not DC), 4 
Domain Controllers, all with GC on them.


Every Windows 2000 Server also has Windows 2000 SP2 installed on it

Objective:

Remove 2 of the 5 DC's; transfer FSMO roles to one of remaining DC's; Remove 
Exchange server not acting as DC from organization

Steps taken:

I) Transferred FSMO roles to one of the DC's that was not to be shutdown 
(Microsoft KB article Q255690)

2) DCpromo 'ed two DC's that I wanted to retire. (3 left - DC1 with 5 FSMO 
roles, DC2, and second Exchange server)

At this point Active Directory looked great.

The Exchange server that was to be removed was the First Exchange server: 
Therefore followed instructions indicated in Microsoft KB articles:

Microsoft KB Q252486 - Removing the First Exchange 2000 Server from Site
Microsoft KB Q307917 - How to remove the First Exchange 2000 Server Computer 
from the Site

This is when problems started happening. The event viewer on the Exchange 
system reported non-stop errors with Free-Busy data.

I searched Microsoft knowledge base and found an article that said to reapply 
Exchange service pack 2.

I reapplied Exchanged service pack 2 and the results have been disastrous.

Exchange services to do start automatically on boot-up (They have to be 
manually started)
Exchange POP service does not work (even though it says service is started);

Here are the log entries (in the order they appear) for the SYSTEM LOG:

Event ID:36871
A fatal error occurred while creating an SSL server credential. 

Event ID: 101 Warning (4 times)
The server was unable to add the virtual root '/public' for the directory 
'M:\tor.devry.ca\Public Folders' due to the following error: The system cannot 
find the path specified.  The data is the error code. 
For additional information specific to this message please visit the Microsoft 
Online Support site located at: 

The server was unable to add the virtual root '/Exchange' for the directory 
'M:\tor.devry.ca\MBX' due to the following error: The system cannot find the 
path specified.  The data is the error code. 
For additional information specific to this message please visit the Microsoft 
Online Support site located at:  

The server was unable to add the virtual root '/Exadmin' for the directory 
'\\.\BackOfficeStorage' due to the following error: The system cannot find the 
path specified.  The data is the error code. 
For additional information specific to this message please visit the Microsoft 
Online Support site located at:  

The server was unable to add the virtual root '/' for the directory '/Internet 
Newsgroups' due to the following error: The parameter is incorrect.  The data 
is the error code. 
For additional information specific to this message please visit the Microsoft 
Online Support site located at:  

Event ID 5781
Dynamic registration or deregistration of one or more DNS records failed 
because no DNS servers are available. 


Event ID 418 (2 entries)
Virtual Server 2: SMTP server cannot read metabase key MailQueueDir. 

Virtual Server 2: SMTP server cannot read metabase key MailPickupDir.

Event ID 7001: (2 entries)
The Microsoft Exchange Information Store service depends on the Microsoft 
Exchange System Attendant service which failed to start because of the 
following error: 
%%0 

The Microsoft Exchange MTA Stacks service depends on the Microsoft Exchange 
System Attendant service which failed to start because of the following error: 
%%0 

Event ID 36871: (2 entries)
A fatal error occurred while creating an SSL server credential. 
A fatal error occurred while creating an SSL server credential. 

The Application log has the following Entries:

Event ID 2104
Process STORE.EXE (PID=1184). All the DS Servers in domain are not responding. 

Event ID 8250
The Win32 API call 'DsGetDCNameW' returned error code [0x862] The specified 
component could not be found in the configuration information.  The service 
could not be initialized.  Make sure that the operating system was installed 
properly. 

Event ID 1002
Metabase Update agent failed to start. Error code is 80040a01. 

Event ID 9004
The Metabase Update service failed to start, error '80040a01'. 

Event ID 1005
Unexpected error An unknown error has occurred. ID no: 80040a01 Microsoft 
Exchange System Attendant  occurred. 

Event ID 1036 (Warning)
An error occurred while starting the Microsoft Exchange POP3 Service: server 
instance number 1 failed to start with error 0x80040a01.

Event ID 61 (Warning)
WMI ADAP was unable to process the PerfDisk performance library due to a time 
violation in the open function 

==================================================================

Notes:

We do not use SSL, nor do we have a certificate server

We do not have two virtual servers;

I uninstalled Groupshield, reapplied Exchange SP2 and while the error messages 
in the logs are the same as indicated above, I can get the POP service to work; 
However, shutdown and reboot, Exchange pop service will not function (even 
though says started), and Exchange services still do not start;

I then reapplied Exchange SP2 again and reinstalled Groupshield;

Here is the frustrating part:
=============================
Event viewer says click link for support and results:

NO INFORMATION AVAILABLE AT THIS TIME

I got to Microsoft email support:

It requests program ID for Exchange, but does not explain how to get it
(Found the answer through a post, it is recorded as in registry)

I finally enter product ID for Exchange, and it says this product is not one 
eligible for support (It is a fully paid legal copy of course)


I don't see why a person should have to pay for support for a product that does 
not function correctly especially when all instructions were followed according 
to Microsoft's specifications.



------------------------------------
Mark Budman
mbudman@xxxxxxxxxxxx
------------------------------------

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