I am running Exchange 5.5, SP4 on WIN2kserver SP2. My database has almost double in the last year from 24G to 40G this year. Even with less employees this year. I couple of weeks ago I deleted about 20G worth of email from users that were hidden. I then ran an offline defrag hoping to get that space back and to my surprise I only got about 20% back. Any Ideas why? Also, I have been trying to get my users to empty their deleted and sent items folders to no avail. What can I do or use to do it myself from the exchange server as a company wide solution. Best regards, Juan