Searching for Exchange Application

I need an application for Exchange 5.5 that will allow me to automatically
route email received into a single  customer service account to one of
several representatives.  Ideally, load balancing between them and allowing
managers to mark reps present or absent from the available pool.  The only
thing I've been able to find is called Transform Response, but is probably
more than I need, and much more expensive than I want to pay at the moment.
 
 
Rocky Rapson   
Network Administrator   
American Fidelity Assurance
Mid-Continent Life Insurance Division
523-3832

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