Hi, If it is windows 98 rename *.pwl file and check it. If it is Nt WKST, windows 2000 add that user in local administrators group. Regards, Yunus Brandon San Miguel <BSanMiguel@xxxxxxxxxxxxx> wrote: http://www.MSExchange.org/ I had this problem pop up on me a while ago.. I tried all the below and finally I deleted the users account and recreated it. ExMerged their email to a PST and re-imported it did the trick. I isolated it to the PC b/c I could log in as the user on my PC just fine.. It was something with that users computer/user account setup. I removed Email Profile, Computer Account profile off the PC, reload the TCP/IP stack and we have no fw/ids between us the and email server since its inhouse. We even had 5 MS Outlook trainers onsite for a demo and none of them could figure it out. Weird. Very weird.. Brandon San Miguel Lan/Wan Administrator Email: BSanMiguel@xxxxxxxxxxxxx -----Original Message----- From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx] Sent: Monday, March 29, 2004 11:05 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann ed][Scanned] http://www.MSExchange.org/ Before removing and adding the stack, try checking the profile bindings. Since you had the workstation working with your creds, I'd also look at the event logs such as the security log (if auditing is turned on. If not, try turning it on) to verify that the user is even trying to attach to the server. If the user is, but failing, that should show in the failure audit and a clue as to why should also show up. Has anything happened with this users workstation or account? On the workstation, does the user have any third party apps added such as PIM software? I'm assuming from earlier posts, you've already created a new profile for the user with just Exchange service installed to remove any doubt that it could be a software add-in etc, but need to check. Checking the users transport binding is an easier approach before going after the IP stack. Checking the logs is also easier than going to the users workstation I assume (could be wrong there). Al -----Original Message----- From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx] Sent: Monday, March 29, 2004 10:52 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann ed][Scanned] http://www.MSExchange.org/ ok I'll try and uninstall ip but as thsi problem is highlighting on another PC and different OS (XP rather than 2000) I don't think it'll be the rrot problem. thanks anyway. Simon -----Original Message----- From: Lettah LG. Dladla [mailto:Lgdladla@xxxxxxxxx] Sent: Monday, March 29, 2004 4:41 PM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann ed][Scanned] http://www.MSExchange.org/ Hi Simon a while ago I had a pc doing the same thing when everything was working but the email. I went to microsoft site and they suggested that I should add netbui and remove the TCP/IP and restart your pc . Reinstall TCP/IP and uninstall netbui and it worked. Try this maybe it will solve your problem. The other option is to remove your workstation from the network and add. see if it works. Also check on the exchange services properties under the Advanced tab - logon network security option if "NT password authontication" is selected . hope this help thanks Lettah -----Original Message----- From: Baiju K. Jayarajan [mailto:Baiju.Jayarajan@xxxxxxxxx] Sent: Monday, March 29, 2004 5:16 PM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann ed][Scanned] http://www.MSExchange.org/ Check the users login id is not expired. -----Original Message----- From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx] Sent: Monday, March 29, 2004 6:06 PM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann ed][Scanned] http://www.MSExchange.org/ Al - this scenario happens on a w/s where another profile does work ok i.e mine !! DNS is fine. Firwall not involved on the local network. Where should I be looking for logged events specifically (other than the obvious events logs) on the server. Again to confirm, this'll happen on another w/s where a nother profile works ok,. so I don't think its workstation related but more the server/exchange/logon validation - which is what the error is indicating !!! Simon -----Original Message----- From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx] Sent: Monday, March 29, 2004 3:18 PM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann ed][Scanned] http://www.MSExchange.org/ What gets logged at the server and the dc during that sequence? What type of name resolution is going on? Any firewalls etc on the server/workstation or in between? -----Original Message----- From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx] Sent: Monday, March 29, 2004 9:01 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scanned] http://www.MSExchange.org/ Sorry paul but that didn't work either. Simon -----Original Message----- From: A.L Paul [mailto:alikanza@xxxxxxxxxxx] Sent: Monday, March 29, 2004 1:59 PM To: [ExchangeList] Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scanned] http://www.MSExchange.org/ When you create a user profile on the work station,go ahead and right-click the outlook icon on your desktop which displays a panel containing,among other things,show profiles. Now click on the profile created and click properties. That presents you with yet another tab that has properties,click on the properties tab there then advanced and at the bottom,you shall find "logon network security", choose none.Should go a long way in helping you. I think the reason you cant logon to that particular account is because you have not logged onto that desktop as the user of that particular mail account and so the instructions above should help u. cheers Paul. -----Original Message----- From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx] Sent: Monday, March 29, 2004 3:54 PM To: [ExchangeList] Subject: [exchangelist] Outlook Logon credentials incorrect. http://www.MSExchange.org/ I hope someone can help here as I'm going nuts....I create a new user in AD 2000 with an Exchange mailbox. Logon to a PC as the new user. Create the profile in Outlook. Verify name etc. When I come to fire up Outlook for real, I get "The logon credentials supplied were incorrect. Make sure your username and domain are correct" . I then confirm the box displayed with username, domain and password and I get rejected again. This happens on two different workstations. Having trawled about I can find no helpful advise. Any idea's ? 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