RE: Outlook Logon credentials incorrect.[Scann ed][Scanned]

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 29 Mar 2004 12:05:07 -0500

Before removing and adding the stack, try checking the profile bindings.
Since you had the workstation working with your creds, I'd also look at the
event logs such as the security log (if auditing is turned on.  If not, try
turning it on) to verify that the user is even trying to attach to the
server. If the user is, but failing, that should show in the failure audit
and a clue as to why should also show up. 

Has anything happened with this users workstation or account?  On the
workstation, does the user have any third party apps added such as PIM
software?  I'm assuming from earlier posts, you've already created a new
profile for the user with just Exchange service installed to remove any
doubt that it could be a software add-in etc, but need to check.  

Checking the users transport binding is an easier approach before going
after the IP stack.  

Checking the logs is also easier than going to the users workstation I
assume (could be wrong there).

Al 

-----Original Message-----
From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx] 
Sent: Monday, March 29, 2004 10:52 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann
ed][Scanned]

http://www.MSExchange.org/

ok I'll try and uninstall ip but as thsi problem is highlighting on another
PC and different OS (XP rather than 2000) I don't think it'll be the rrot
problem.

thanks anyway.
Simon

-----Original Message-----
From: Lettah LG. Dladla [mailto:Lgdladla@xxxxxxxxx]
Sent: Monday, March 29, 2004 4:41 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann
ed][Scanned]


http://www.MSExchange.org/

Hi Simon

a while ago I had a pc doing the same thing when everything was working but
the email.
I went to microsoft site and they suggested that I should add netbui and
remove the TCP/IP and restart your pc . Reinstall TCP/IP and uninstall
netbui and it worked. Try this maybe it will solve your problem.

The other option is to remove your workstation from the network and add. see
if it works. 

Also check on the exchange services properties under the Advanced tab -
logon network security option if "NT password authontication" is selected .

hope this help

thanks
Lettah

-----Original Message-----
From: Baiju K. Jayarajan [mailto:Baiju.Jayarajan@xxxxxxxxx]
Sent: Monday, March 29, 2004 5:16 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann
ed][Scanned]


http://www.MSExchange.org/


Check the users login id is not expired.



-----Original Message-----
From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx]
Sent: Monday, March 29, 2004 6:06 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann
ed][Scanned]


http://www.MSExchange.org/

Al - this scenario happens on a w/s where another profile does work ok i.e
mine !! DNS is fine. Firwall not involved on the local network. Where should
I be looking for logged events specifically (other than the obvious events
logs) on the server. Again to confirm, this'll happen on another w/s where a
nother profile works ok,. so I don't think its workstation related but more
the server/exchange/logon validation - which is what the error is indicating
!!!

Simon

-----Original Message-----
From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx]
Sent: Monday, March 29, 2004 3:18 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scann
ed][Scanned]


http://www.MSExchange.org/

What gets logged at the server and the dc during that sequence?  
What type of name resolution is going on?
Any firewalls etc on the server/workstation or in between? 

-----Original Message-----
From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx]
Sent: Monday, March 29, 2004 9:01 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scanned]

http://www.MSExchange.org/

Sorry paul but that didn't work either.

Simon

-----Original Message-----
From: A.L Paul [mailto:alikanza@xxxxxxxxxxx]
Sent: Monday, March 29, 2004 1:59 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook Logon credentials incorrect.[Scanned]


http://www.MSExchange.org/

When you create a user profile on the work station,go ahead and right-click
the outlook icon on your desktop which displays a panel containing,among
other things,show profiles.
Now click on the profile created and click properties.
That presents you with yet another tab that has properties,click on the
properties tab there then advanced and at the bottom,you shall find "logon
network security", choose none.Should go a long way in helping you.
I think the reason you cant logon to that particular account is because you
have not logged onto that desktop as the user of that particular mail
account and so the instructions above should help u.
cheers Paul.

-----Original Message-----
From: Simon Bound [mailto:simon.bound@xxxxxxxxxxxxxxxxxxxx]
Sent: Monday, March 29, 2004 3:54 PM
To: [ExchangeList]
Subject: [exchangelist] Outlook Logon credentials incorrect.


http://www.MSExchange.org/

I hope someone can help here as I'm going nuts....I create a new user in AD
2000 with an Exchange mailbox. Logon to a PC as the new user. Create the
profile in Outlook. Verify name etc. When I come to fire up Outlook for
real, I get "The logon credentials supplied were incorrect. Make sure your
username and domain are correct" . I then confirm the box displayed with
username, domain and password and I get rejected again. This happens on two
different workstations. Having trawled about I can find no helpful advise.

Any idea's ?

Simon

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