RE: Outlook 2003 problems

  • From: "Jonathan Jesse" <jjesse@xxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Mon, 16 Aug 2004 14:26:04 -0400

Is Outlook running in "Offline" mode?  I have had several people here at
the bank complain about not getting new mail or sending outgoing mail
and it was due to outlook being offline

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank
 
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-----Original Message-----
From: Enamorado Jose (RBNA/CIT1) * [mailto:Jose.Enamorado@xxxxxxxxxxxx] 
Sent: Monday, August 16, 2004 1:41 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2003 problems

http://www.MSExchange.org/



The first thing you need to do is to check to see if the Outlook client
is still connected to the mailbox server.
You can easily to that by holding the control key and at the same time
you right click on the outlook shortcut that appears right next to the
clock on the task bar. Select Connection Status.....and check to see if
you at least have one "Mail" type connection.

Jose Enamorado   

-----Original Message-----
From: Frank Trombley [mailto:trombley@xxxxxxxxxxxxxx] 
Sent: Monday, August 16, 2004 1:12 PM
To: [ExchangeList]
Subject: [exchangelist] Outlook 2003 problems

http://www.MSExchange.org/

The president of my company is having hugh problems with his outlook
2003 program.  The biggest (and latest) problem is his inability to send
email messages.  When he goes to send messages they go to the outbox and
just stay there.  He selects the address from the dropdown list when
creating the email message.

Question 1) Is there a tool that will check his email addresses that
will check and ensure that the addresses are not corrupt (misspellings
are not the issue).

The second issue is that when messages are created, they appear in the
outbox without a date/timestamp.  The result is the same the message
wont go out.

Question 2) Is there some issue/setting which I should address on his
PC?

For information, he has outlook 2003 loaded as part of Office 2003 SBE
connecting to a POP3 mail server (SMTP is the outbound connection).

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