I finally found out what the problem is with Outlook 2002 - slow response - there were a couple of other people that had this problem too - so I hope this helps you out There are Send/Receive settings that stop the program from responding if turned on - in Outlook 2002 On the Tools Menu, Send Receive Settings - uncheck the boxes that say Schedule an Automatic Send/Receive every 5 minutes - - for both online and offline settings Vicki Knutsen