Outlook stops responding totally if he leaves it alone the operating system is WinXP and it's Outlook 2002 He does have Norton Antivirus Corporate Edition He is not in the office but I will have him try a different mouse to make sure that is not the issue - thanks for the reminder to check the most simple things - sometimes I make it more difficult than it really is Vicki -----Original Message----- From: Mulnick, Al [mailto:Al.Mulnick@xxxxxxxxxx] Sent: Friday, March 26, 2004 9:03 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook 2002 Problems http://www.MSExchange.org/ What happens if he leaves the frozen outlook alone? Does it ever come back? Any anti-virus? Have you checked drivers? A bouncing mouse sounds more like a driver/hardware issue than an Outlook issue. What's the OS and Outlook version? _____ From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] Sent: Friday, March 26, 2004 10:03 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook 2002 Problems http://www.MSExchange.org/ He is sometimes using a wireless network when this happens so it makes sense that it will be somewhat slower and I have informed him of that - he understands that part of it - - but the issues he reports - are not just slowness - the cursor seems to be jumping around to odd locations periodically and Outlook freezes up on him frequently - to the degree he has to shut it down completely and sometimes loses the emails he is working on. Vicki -----Original Message----- From: Stephen Hartley [mailto:support@xxxxxxxxxxxxxxxxx] Sent: Friday, March 26, 2004 4:26 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook 2002 Problems http://www.MSExchange.org/ Following on with MF's suggestions, it is likely a slow network link. Have you included your Exchange IP address in your DNS lookup? Fixed your NIC speed (probably 100Mbps, Full Duplex - on all machines). What is your CPU monitor telling you when you get the problem? If at 100%, what is using the resources. What is your networking performance monitor telling you? (Both available in Task Manager in XP) Stephen -----Original Message----- From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] Sent: Friday, March 26, 2004 9:55 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook 2002 Problems http://www.MSExchange.org/ Would any instant messaging piece (like MSN or AOL instant messenger) blow up how Outlook works? He probably has AOL instant messenger on most of the time. Vicki -----Original Message----- From: Mark Fugatt [mailto:mark@xxxxxxxxx] Sent: Thursday, March 25, 2004 11:04 AM To: [ExchangeList] Subject: [exchangelist] RE: Outlook 2002 Problems http://www.MSExchange.org/ The users profile on the laptop. Was the IM checkbox checked?, did clearing it help the issue? <big snip> ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ Other Internet Software Marketing Sites: Leading Network Software Directory: http://www.serverfiles.com No.1 ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Network Security Library: http://www.secinf.net/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------