RE: Outlook 2002 Problems

  • From: "Mulnick, Al" <Al.Mulnick@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 26 Mar 2004 12:03:20 -0500

What happens if he leaves the frozen outlook alone?  Does it ever come back?

 
Any anti-virus?  Have you checked drivers?  A bouncing mouse sounds more
like a driver/hardware issue than an Outlook issue.
 
What's the OS and Outlook version?

  _____  

From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] 
Sent: Friday, March 26, 2004 10:03 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems


http://www.MSExchange.org/

He is sometimes using a wireless network when this happens so it makes sense
that it will be somewhat slower 
and I have informed him of that - he understands that part of it -
- but the issues he reports - are not just slowness - the cursor seems to be
jumping around to odd locations periodically and Outlook freezes up on him
frequently - to the degree he has to shut it down completely and sometimes
loses the emails he is working on.
 
Vicki

-----Original Message-----
From: Stephen Hartley [mailto:support@xxxxxxxxxxxxxxxxx] 
Sent: Friday, March 26, 2004 4:26 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems


http://www.MSExchange.org/


Following on with MF's suggestions, it is likely a slow network link. Have
you included your Exchange IP address in your DNS lookup? Fixed your NIC
speed (probably 100Mbps, Full Duplex - on all machines).

What is your CPU monitor telling you when you get the problem? If at 100%,
what is using the resources. What is your networking performance monitor
telling you? (Both available in Task Manager in XP)

 

Stephen

 

-----Original Message-----
From: Knutsen, Vicki [mailto:vickik@xxxxxxxxxxx] 
Sent: Friday, March 26, 2004 9:55 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems

 

http://www.MSExchange.org/

Would any instant messaging piece (like MSN or AOL instant messenger) blow
up how Outlook works?  He probably has AOL instant messenger on most of the
time.

Vicki

-----Original Message-----
From: Mark Fugatt [mailto:mark@xxxxxxxxx] 
Sent: Thursday, March 25, 2004 11:04 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2002 Problems

http://www.MSExchange.org/

The users profile on the laptop.

 

Was the IM checkbox checked?, did clearing it help the issue?

 

<big snip> 

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