RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question

  • From: "Linda Wilson" <lwilson@xxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 7 May 2003 11:24:54 -0700

I apologize, you are right.. I just tried it and it works as far as a reply to 
the message...  Guess I didn't pay as much attention to it as I thought...
 
wkreqis@xxxxxxxxxxx is our help desk for our all users (internal).. we don't 
support anyone externally...
 
Thanks again,
Linda

-----Original Message-----
From: Stelley, Doug [mailto:dstelley@xxxxxxx]
Sent: Wednesday, May 07, 2003 10:47 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question


http://www.MSExchange.org/


I tried it out in our system. If I open the "helpdesk"'s inbox folder and reply 
to a message. The "From:" field is helpdesk, not mine. So the person who 
receives the mail thinks it's from helpdesk. The actual mail does however go 
into my sent folder, not the helpdesk sent folder.

Maybe a rule could be built to move the message to helpdesk sent folder, I 
don't know I haven't played with it.

            What are y'all doing with {wkreqis@xxxxxxxxxxx 
<mailto:%7bwkreqis@xxxxxxxxxxx> } now? How do your people access that mail?

 

-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx] 
Sent: Wednesday, May 07, 2003 1:22 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question

 

http://www.MSExchange.org/

Thank you... can you give me more specifics.. here, we have Work Requests To IS 
[wkreqis@xxxxxxxxxxx] and each of us in IS has it opened in our Outlook along 
with our own mail.  Our experience is that when we respond to the message in 
Work Requests, the sender is the default mailbox - and not Work Requests To is..

 

The message goes into our Sent folder and any deleted messages go into our 
Deleted folder and not Work Requests To IS.

 

Linda

 

-----Original Message-----
From: Stelley, Doug [mailto:dstelley@xxxxxxx]
Sent: Wednesday, May 07, 2003 9:30 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question

http://www.MSExchange.org/

Couldn't you just create a mailbox called csreps@xxxxxxxxxxxxx give the 
selected users rights to it in outlook? Have the reps monitor it as an open 
folder, and when they reply the sender would be csreps@xxxxxxxxxxxxx ? That's 
what our help desk people use, and it works well.

 

-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx] 
Sent: Wednesday, May 07, 2003 12:19 PM
To: [ExchangeList]
Subject: [exchangelist] Outlook 2000 SP3 / Exchange 2000 SP3 Question

 

http://www.MSExchange.org/

Hi all,

We have a requirement to implement a support email address for outside 
customers to use.  Several inside CS reps will be monitoring this email and 
responding to the customer.

 

Question

Is there a way to respond to the customer without having the CS reps email 
address listed as the sender, but instead the support email address listed?

 

Scenario

Each CS Rep has rights to the support mailbox and has it opened in their 
Outlook 2000 client along with their default mailbox.

 

Each CS Rep can access the support mailbox via Internet Explorer

Each CS Rep has a standard form they send in response to the customer

 

Thank you,

Linda Wilson

Information Technology Specialist

National Bank of the Redwoods

2170 Northpoint Parkway

Santa Rosa, CA 95407

 

707-522-5230 voice

707-522-5760 fax

707-217-8359 cell

707-522-5500 Help Desk

lwilson@xxxxxxxxxxx

 

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Confidentiality Notice: The information contained in this message may be 
legally privileged and confidential information intended only for the use of 
the individual or entity named above. If the reader of this message is not the 
intended recipient, or the employee or agent responsible to deliver it to the 
intended recipient, you are hereby notified that any release, dissemination, 
distribution, or copying of this communication is strictly prohibited. If you 
have received this communication in error please notify the author immediately 
by replying to this message and deleting the original message. Thank you.

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