RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question
- From: "Stelley, Doug" <dstelley@xxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Wed, 7 May 2003 13:46:48 -0400
I tried it out in our system. If I open the "helpdesk"'s inbox folder
and reply to a message. The "From:" field is helpdesk, not mine. So the
person who receives the mail thinks it's from helpdesk. The actual mail
does however go into my sent folder, not the helpdesk sent folder.
Maybe a rule could be built to move the message to helpdesk sent folder,
I don't know I haven't played with it.
What are y'all doing with {wkreqis@xxxxxxxxxxx
<mailto:%7bwkreqis@xxxxxxxxxxx> } now? How do your people access that
mail?
-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx]
Sent: Wednesday, May 07, 2003 1:22 PM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2000 SP3 / Exchange 2000 SP3
Question
http://www.MSExchange.org/
Thank you... can you give me more specifics.. here, we have Work
Requests To IS [wkreqis@xxxxxxxxxxx] and each of us in IS has it opened
in our Outlook along with our own mail. Our experience is that when we
respond to the message in Work Requests, the sender is the default
mailbox - and not Work Requests To is..
The message goes into our Sent folder and any deleted messages go into
our Deleted folder and not Work Requests To IS.
Linda
-----Original Message-----
From: Stelley, Doug [mailto:dstelley@xxxxxxx]
Sent: Wednesday, May 07, 2003 9:30 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2000 SP3 / Exchange 2000 SP3
Question
http://www.MSExchange.org/
Couldn't you just create a mailbox called csreps@xxxxxxxxxxxxx
give the selected users rights to it in outlook? Have the reps monitor
it as an open folder, and when they reply the sender would be
csreps@xxxxxxxxxxxxx ? That's what our help desk people use, and it
works well.
-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx]
Sent: Wednesday, May 07, 2003 12:19 PM
To: [ExchangeList]
Subject: [exchangelist] Outlook 2000 SP3 / Exchange 2000 SP3
Question
http://www.MSExchange.org/
Hi all,
We have a requirement to implement a support email address for
outside customers to use. Several inside CS reps will be monitoring
this email and responding to the customer.
Question
Is there a way to respond to the customer without having the CS
reps email address listed as the sender, but instead the support email
address listed?
Scenario
Each CS Rep has rights to the support mailbox and has it opened
in their Outlook 2000 client along with their default mailbox.
Each CS Rep can access the support mailbox via Internet Explorer
Each CS Rep has a standard form they send in response to the
customer
Thank you,
Linda Wilson
Information Technology Specialist
National Bank of the Redwoods
2170 Northpoint Parkway
Santa Rosa, CA 95407
707-522-5230 voice
707-522-5760 fax
707-217-8359 cell
707-522-5500 Help Desk
lwilson@xxxxxxxxxxx
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Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com
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