RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question
- From: "Linda Wilson" <lwilson@xxxxxxxxxxx>
- To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
- Date: Wed, 7 May 2003 10:21:36 -0700
Thank you... can you give me more specifics.. here, we have Work Requests To IS
[wkreqis@xxxxxxxxxxx] and each of us in IS has it opened in our Outlook along
with our own mail. Our experience is that when we respond to the message in
Work Requests, the sender is the default mailbox - and not Work Requests To is..
The message goes into our Sent folder and any deleted messages go into our
Deleted folder and not Work Requests To IS.
Linda
-----Original Message-----
From: Stelley, Doug [mailto:dstelley@xxxxxxx]
Sent: Wednesday, May 07, 2003 9:30 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question
http://www.MSExchange.org/
Couldn't you just create a mailbox called csreps@xxxxxxxxxxxxx give the
selected users rights to it in outlook? Have the reps monitor it as an open
folder, and when they reply the sender would be csreps@xxxxxxxxxxxxx ? That's
what our help desk people use, and it works well.
-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx]
Sent: Wednesday, May 07, 2003 12:19 PM
To: [ExchangeList]
Subject: [exchangelist] Outlook 2000 SP3 / Exchange 2000 SP3 Question
http://www.MSExchange.org/
Hi all,
We have a requirement to implement a support email address for outside
customers to use. Several inside CS reps will be monitoring this email and
responding to the customer.
Question
Is there a way to respond to the customer without having the CS reps email
address listed as the sender, but instead the support email address listed?
Scenario
Each CS Rep has rights to the support mailbox and has it opened in their
Outlook 2000 client along with their default mailbox.
Each CS Rep can access the support mailbox via Internet Explorer
Each CS Rep has a standard form they send in response to the customer
Thank you,
Linda Wilson
Information Technology Specialist
National Bank of the Redwoods
2170 Northpoint Parkway
Santa Rosa, CA 95407
707-522-5230 voice
707-522-5760 fax
707-217-8359 cell
707-522-5500 Help Desk
lwilson@xxxxxxxxxxx
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ISA Server Resource Site: http://www.isaserver.org
Windows Security Resource Site: http://www.windowsecurity.com/
Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com
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