RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question

  • From: "Linda Wilson" <lwilson@xxxxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 7 May 2003 10:21:36 -0700

Thank you... can you give me more specifics.. here, we have Work Requests To IS 
[wkreqis@xxxxxxxxxxx] and each of us in IS has it opened in our Outlook along 
with our own mail.  Our experience is that when we respond to the message in 
Work Requests, the sender is the default mailbox - and not Work Requests To is..
The message goes into our Sent folder and any deleted messages go into our 
Deleted folder and not Work Requests To IS.

-----Original Message-----
From: Stelley, Doug [mailto:dstelley@xxxxxxx]
Sent: Wednesday, May 07, 2003 9:30 AM
To: [ExchangeList]
Subject: [exchangelist] RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question

Couldn't you just create a mailbox called csreps@xxxxxxxxxxxxx give the 
selected users rights to it in outlook? Have the reps monitor it as an open 
folder, and when they reply the sender would be csreps@xxxxxxxxxxxxx ? That's 
what our help desk people use, and it works well.


-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx] 
Sent: Wednesday, May 07, 2003 12:19 PM
To: [ExchangeList]
Subject: [exchangelist] Outlook 2000 SP3 / Exchange 2000 SP3 Question

Hi all,

We have a requirement to implement a support email address for outside 
customers to use.  Several inside CS reps will be monitoring this email and 
responding to the customer.



Is there a way to respond to the customer without having the CS reps email 
address listed as the sender, but instead the support email address listed?



Each CS Rep has rights to the support mailbox and has it opened in their 
Outlook 2000 client along with their default mailbox.


Each CS Rep can access the support mailbox via Internet Explorer

Each CS Rep has a standard form they send in response to the customer


Thank you,

Linda Wilson

Information Technology Specialist

National Bank of the Redwoods

2170 Northpoint Parkway

Santa Rosa, CA 95407


707-522-5230 voice

707-522-5760 fax

707-217-8359 cell

707-522-5500 Help Desk



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