RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question

  • From: "Stelley, Doug" <dstelley@xxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 7 May 2003 12:30:25 -0400

Couldn't you just create a mailbox called csreps@xxxxxxxxxxxxx give the
selected users rights to it in outlook? Have the reps monitor it as an
open folder, and when they reply the sender would be
csreps@xxxxxxxxxxxxx ? That's what our help desk people use, and it
works well.

 

-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx] 
Sent: Wednesday, May 07, 2003 12:19 PM
To: [ExchangeList]
Subject: [exchangelist] Outlook 2000 SP3 / Exchange 2000 SP3 Question

 

http://www.MSExchange.org/

Hi all,

We have a requirement to implement a support email address for outside
customers to use.  Several inside CS reps will be monitoring this email
and responding to the customer.

 

Question

Is there a way to respond to the customer without having the CS reps
email address listed as the sender, but instead the support email
address listed?

 

Scenario

Each CS Rep has rights to the support mailbox and has it opened in their
Outlook 2000 client along with their default mailbox.

 

Each CS Rep can access the support mailbox via Internet Explorer

Each CS Rep has a standard form they send in response to the customer

 

Thank you,

Linda Wilson

Information Technology Specialist

National Bank of the Redwoods

2170 Northpoint Parkway

Santa Rosa, CA 95407

 

707-522-5230 voice

707-522-5760 fax

707-217-8359 cell

707-522-5500 Help Desk

lwilson@xxxxxxxxxxx

 



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