RE: Outlook 2000 SP3 / Exchange 2000 SP3 Question

  • From: "Mark Fugatt" <mark@xxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 7 May 2003 12:29:08 -0400

Linda

I would suggest using a mail-enabled Public Folder for this, here is a link
that might help you out:
http://www.msexchange.org/articles/MF021.html

Mark Fugatt
MCT, MCSE, Microsoft Exchange MVP
Pentech Office Solutions Inc
Tel:  585 586 3890
Fax: 585 249 0316
www.4mcts.com
www.exchangetrainer.com

-----Original Message-----
From: Linda Wilson [mailto:lwilson@xxxxxxxxxxx] 
Sent: Wednesday, May 07, 2003 12:19 PM
To: [ExchangeList]

http://www.MSExchange.org/

Hi all,
We have a requirement to implement a support email address for outside
customers to use.  Several inside CS reps will be monitoring this email and
responding to the customer.
 
Question
Is there a way to respond to the customer without having the CS reps email
address listed as the sender, but instead the support email address listed?
 
Scenario
Each CS Rep has rights to the support mailbox and has it opened in their
Outlook 2000 client along with their default mailbox.
 
Each CS Rep can access the support mailbox via Internet Explorer
Each CS Rep has a standard form they send in response to the customer
 
Thank you,
Linda Wilson
Information Technology Specialist
National Bank of the Redwoods
2170 Northpoint Parkway
Santa Rosa, CA 95407
 
707-522-5230 voice
707-522-5760 fax
707-217-8359 cell
707-522-5500 Help Desk
lwilson@xxxxxxxxxxx
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