Hi all, We have a requirement to implement a support email address for outside customers to use. Several inside CS reps will be monitoring this email and responding to the customer. Question Is there a way to respond to the customer without having the CS reps email address listed as the sender, but instead the support email address listed? Scenario Each CS Rep has rights to the support mailbox and has it opened in their Outlook 2000 client along with their default mailbox. Each CS Rep can access the support mailbox via Internet Explorer Each CS Rep has a standard form they send in response to the customer Thank you, Linda Wilson Information Technology Specialist National Bank of the Redwoods 2170 Northpoint Parkway Santa Rosa, CA 95407 707-522-5230 voice 707-522-5760 fax 707-217-8359 cell 707-522-5500 Help Desk lwilson@xxxxxxxxxxx