OWA doesn't include original message text in reply or forward

I am using OWA at my company.  I have one user whose original message text
does not show up on a reply or forward.  The original message shows up but
not the body of the text message.  How can I get the body to show.
PS.  This is my bosses laptop computer.
We are using Exchange 2000.
Thank you in advance for your help.
TOM


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